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試析我國(guó)酒店員工的流失及其應(yīng)對(duì)措施
畢業(yè)論文
試析我國(guó)酒店員工的流失及其應(yīng)對(duì)措施
摘要： 酒店業(yè)作為我國(guó)目前發(fā)展最為迅速的行業(yè)之1,為社會(huì)提供了大量的就業(yè)機(jī)會(huì)。但酒店自身則面臨著人員流失率高的威脅,影響企業(yè)的持續(xù)發(fā)展。在酒店員工對(duì)酒店發(fā)展作用分析的基礎(chǔ)上，本文探討了目前我國(guó)酒店行業(yè)的員工流失現(xiàn)狀和員工流失的特征,分析了酒店員工流失的原因及其影響,認(rèn)為工作不穩(wěn)定、薪水待遇低以及用人機(jī)制不合理是造成酒店員工高流失率的原因，而酒店員工的高流失率則會(huì)使酒店服務(wù)質(zhì)量下降、客源流失、士氣低落和管理成本上升。因此，酒店必須在工作環(huán)境、激勵(lì)機(jī)制和薪酬管理等方面采取措施，以降低酒店行業(yè)人才流失率,穩(wěn)定員工隊(duì)伍。
關(guān)鍵詞： 酒店員工；流失；對(duì)應(yīng)措施
On the hotel staff drain in our country and its countermeasures
Abstract: as one of the most rapidly developing industries in our country, hotel industry has provided the community with a large number of employment opportunities. However, the hotel is facing with the threat of a high drain rate, which affect the sustainable development of enterprises. Basing on the analyses of the role that the hotel staff pays to the hotels, this paper probes the status and characteristics of the hotel staff drain in our country, and analyzes its cause and influence. It is thinking that the unsteady job, low salary payment and unreasonable personnel mechanism is the cause for high rate of hotel staff drain, and the high rate of hotel staff drain would lead to the service quality of hotel coming down, and customer resource running off, the morale of the troops sinking lower and manages cost rising. Therefore, the hotel must adopt manage countermeasures in the work environment, incentive mechanism and salary payment and so on, in order to reduce the rate of staff drain in hotel industry and stabilize the employee team.
Key words: Hotel; staff drain; countermeasures
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