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餐飲客人忌諱什么-餐飲客人忌諱的五十項(xiàng)基本要求
客人忌諱的事項(xiàng)，各位餐飲人員一定要知道。下面，小編為大家講講餐飲客人忌諱的五十項(xiàng)基本要求，快來看看吧!
1 When a guest spends lots of money for his room and can’t get a quick, hot,courteous breakfast the following morning.
客人住在舒適的房間而次日得不到又快又熱又好的早餐。
2 When a guest travels all evening to get to the hotel and then can’t get a quick first class sandwich or couple of eggs. (hot and fresh)
客人旅行了一天，到達(dá)我們的賓館，而得不到快速一流的三文治和又熱又新鮮的雞蛋。
3 When guests don’t get seats, while they stand in line seeing the empty table.
客人站著沒有入座，看見有空位而沒人安排。
4 When chairs and booths are dirty, stained, or have crumbs on them.
椅子和邊柜骯臟，有污垢和碎屑。
5 When guests who come for breakfast don’t get coffee immediately after being seated
客人來吃早餐，就座后沒有立即斟咖啡。
6 When R/S says 20 minutes and it take 0 minutes to get the order.
二十分鐘的菜卻要客人等了三十分鐘。
7 When coffee is not steaming. (Check Banquets)
咖啡不燙
8 When fruit garnish in bars or R/S are dried out.
水果裝飾干癟欠新鮮。
9 When buffet tables or salad bars are not replenished quickly.
自助餐沒有及時(shí)地補(bǔ)充(添菜)。
10 When glasses are streaped. (Hold them up to the light and you will see them).
水杯有花紋。(將水杯放在光亮處即可見)
11 When menus or placentas are ripped, stained, or smudged.
菜牌或臺墊有撕紋、污物或污跡。
12 When bread or rolls are stale around the edges.
面包邊干癟欠新鮮。
13 When there are not enough menus for the customers.
沒有足夠的菜牌。
14 When condiment bottles are not full and are coated at the neck.
調(diào)味品的瓶子不滿，瓶口淤物堵塞。
15 When guests wait for 3 minutes without having a drink order.
客人等了三分鐘沒有人問酒水。
16 When food sits in the window (kitchen) waiting to be picked up in time.
廚房的菜做好了沒有及時(shí)拿走。
17 When china, silver or glass run out.
瓷器、銀器及水杯供不應(yīng)求。
18 When silverware’s sets are crooked on the tables.
銀器擺設(shè)不正。
19 When the table setting look messy and not in good order.
臺面擺設(shè)不協(xié)調(diào)。
20 When sugar bowls are dirty inside (take the sugar cubes out and look inside)
糖盅內(nèi)骯臟。(取出糖塊，檢查里面)
21 When salt and pepper bottles are greasy to touch or half empty.
椒鹽瓶油膩沾手或半滿。
22 When we run out of any item in any bar or restaurant at anytime
餐廳、酒巴的食品供不應(yīng)求。
23 When service personnel have the “I’m doing you a favor” attitude.
服務(wù)員報(bào)著“我不過在幫忙罷了”的態(tài)度。
24 When banquets or coffee breaks start late.
宴會或咖啡小休開始晚了。
25 When soft drinks come out of the system “flat”.
有汽的飲料走汽。
26 When debris, bits of paper and food are not immediately picked up from the carpets or floors in restaurants and bars.
地上的紙屑和雜物沒有立即撿起。
27 When trays stay at the station for a long time.
托盤雜物在備餐間停留。
28 When restaurants and bars open late or close early.(Regular hours are printed and posted all through the hotel and guestrooms).
餐廳和酒吧遲開早關(guān)。(與出示牌所寫的不同)
29 When a guest does not get top quality food and beverage service.
客人付了錢而得不到相應(yīng)的食(飲)品。
30 When a guest orders the description on the menu and gets something else.
客人得不到所點(diǎn)的菜式。
31 When an ashtray has more than two cigarette tips in it.
煙灰缸里積有兩個(gè)以上的煙頭。
32 When salads are at room temperature.
沙律是室溫。
33 When water glasses are not refilled by waiters on his own initiative.
沒有主動地添水。
34 When hot foods and beverages are served in cold plates or in cold cups.
用 冷盤(杯)盛放熱菜(熱飲)。
35 When hot food is not hot and cold food is not cold.
熱菜不熱，涼菜不涼。
36 When the telephone rings more than 3 times before being answered.
電話響了三次而沒人接聽。
37 When a guest stays on hold for more than 30 seconds for an incoming call for him.
接通電話后，要客人等了半分鐘之久。
38 When dishes or glasses are chiped.
杯碟有缺口。
39 When silver on tables is spotted or tarnished.
上了臺的銀餐具有污點(diǎn)或色澤晦暗。
40 When orders arrive incompletely, or waiters, waitress ask, “Who gets what?”
客人的菜上不齊全，或不知道誰吃什么。
41 When coffee cups are stained. (Check inside of cups)
咖啡杯有污跡。
42 When bud vase water is murky.
花瓶里的水有污跡。
43 When table or meeting room linens have small holes, rips or burns.
臺布等有破孔，撕痕或焦點(diǎn)。
44 When tables and chairs are wobbly.
臺椅不穩(wěn)。
45 When greasy dirty rags are used to wipe down tables.
用油膩、骯臟的抹布抹臺。
46 When guest do not get recognized by a smile, a hello, or eye to eye contact when coming to the door of any restaurant.
客人來到餐廳得不到微笑、禮貌的招呼。
47 When guests do not think you have tried your very best to please them, even if everything was not perfect.
客人認(rèn)為你沒有盡努力使他滿意。
48 When guests are on a tight morning schedule and can’t get in and out of the C/S in 25 minutes.
客人早上安排很緊，但二十五分鐘吃不上早餐。
49 When a guest gets his food check, which is sloppy, wet, or stained.
客人得到的帳單是濕而有污跡。
50 When guests are drinking and have nothing to nibble.
沒有客人飲酒時(shí)沒有送酒小食。
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