2016最新外企面試最常見的35個問題
對外企的英文面試應該按照以下步驟來進行準備：
(1) 預測問題。這個環(huán)節(jié)不但能幫助你克服聽力困難， 而且能緩解你在面試時候的緊張情緒。想象一下， 如果總是Pardon, Excuse me， 你怎么可能鎮(zhèn)定自若?
(2) 書寫答案。英語8級的牛人也會在英文面試時出現(xiàn)邏輯不清的情況， 因為流利和井井有條絕對不是同義詞。筆者的親身體會是， 越是英語流利的牛人， 越容易在面試的時候廢話連篇， 邏輯混亂。
(3) 背誦答案。背誦三遍以內是結巴， 背誦十遍以內是流利的背誦， 而背誦二三十遍以上就不再是背誦， 而是滔滔不絕的自由表達!
(4) 若有所思。面試的時候， 在流利做答之前， 別忘了做思索狀， 再加上個well， let me see……
衡量一個回答是否精彩， 只有一個標準： 這個回答中， 體現(xiàn)了申請人的什么特征?這些特征是優(yōu)點還是缺點?如果是優(yōu)點， 是否剛好適合所申請職位的優(yōu)點?
一、 Personal Information 關于個人信息的問題
1. What’s the meaning of your English name? 你的英文名字有什么含義么?
問題分析： 有些申請人的英文名字不合常規(guī)， 比如叫King， 或者Sushi， 或者Monk等等。面試官詢問這些申請人名字的含義， 主要有幾個目的： 第一， 緩解面試的緊張氣氛; 第二， 面試官也有一點點好奇心; 第三， 給申請人一個展示自己獨特個性的機會， 因為敢于給自己起獨特名字的人往往具有很獨特的個性， 這些人希望引起別人的注意。
普通回答： Actually, Sushi is my nickname. My friends gave me this name because I like to eat the Japanese food sushi.
點評： 這個回答體現(xiàn)出你是個什么樣的人呢?在中國吃壽司價格不菲， 如果吃壽司吃到了朋友給你起了“壽司”這個外號的地步， 這個申請人一定不會是囊中羞澀的人。同志們想一下， 我們在面試的時候， 是把自己偽裝成“艱苦樸素”， 還是“錦衣玉食”呢?即使現(xiàn)如今壽司已經跌價到人盡可食的地步， 你這個回答也只是在告訴面試官： 嘿， 我可是個好吃的人啊!比較一下以下的這個回答， 你就知道哪個更勝一籌了。
回答示范1： As a matter of fact, Sushi is a nickname my friends gave me, because I like sushi and like to make sushi. I can make about ten different kinds of sushi! My friends say that my personality is a bit like sushi, simple but good, hehe.
點評1： 與剛才的回答相比， 這個回答體現(xiàn)出你是個什么樣的人呢?一個擅長制作壽司的女孩子一定是動手能力比較強的， 而且喜歡做一些瑣碎小事的人。同時， 把壽司的優(yōu)點引申成自己的個性優(yōu)點： 簡單而美好， 真是一個不錯的比喻。
回答示范2： The name King may sound a bit aggressive, I hope it won’t make you feel uncomfortable. As a matter of fact, I chose the name King simply because it sounds like my Chinese name Jing. But, there is also a hidden meaning in it, that is, I wish to conquer diseases like a King!
點評2： 如果你給自己起了一個類似“國王”這樣比較aggressive的名字， 就得想好怎么樣解釋才能讓面試官知道你并不是一個過分aggressive的人。這個回答體現(xiàn)了該申請人熱愛自己醫(yī)生職業(yè)的特點。
回答示范3： My given name in Chinese is Meng, so I chose Monk to be my English name. I admire the spirit of monks, you know, abstinence and tolerance.
點評3： 回答得妙呀， 不僅僅真實， 而且展現(xiàn)了自己的獨特個性， 告訴面試官自己身上有和尚般的優(yōu)秀品質： 克制欲望、 容忍。面試官只要不想嫁給你， 就一定會喜歡這樣的回答。
2. What’s the meaning of your email address? 你的電子郵件地址有什么寓意么?
問題分析： 當代青年男女個性張揚， 所以連email地址也頗為獨特。令筆者或迷惑或微笑的email 地址有很多， 比如neverlazy, bighead, lazyfish, 52n52n, yulovehong等等。與上一個問題一樣， 善于交流的面試官往往樂于給你一個機會展示自己的個性。
較差回答： Lazyfish? Oh, I admire the goldfish for living an easy life. Compared to goldfish, human beings live a fast-paced life. So I chose this email address to make me feel a bit relaxed.
點評： 個性傾向于過慵懶的生活， 唉!
較差回答： 52n52n? oh, it means “I love you, I love you,” because 5 sounds like “I” in Chinese, and 2 for “love”, n for “you”. I registered this address to please my girlfriend, hehe.
點評： 公開示愛?嘖嘖， 除了他的女朋友會覺得甜蜜蜜， 別的人一律會露出特虛偽的笑容或胃里泛酸。唉!
回答示范： Neverlazy? Oh, I want to encourage myself never to be lazy! You know I am a hardworking person. So, it’s my slogan!
點評： 在email地址中都要給自己勵志的女子， 一定是個超級工作狂， 好呀! (這名女子如愿進入了寶潔公司的CBD部門。)
3. Where are you from? Where is your hometown? 你是哪里人?家鄉(xiāng)在什么地方?
問題分析： 很多老外在中國工作居住多年， 甚至自詡為中國通， 他們可能會順便問問你是哪里人， 拉近和你的距離。
回答示范1： I was born and raised in the city of Wuhan. As far as I know, our company has a branch office near Hanzheng Street, and it’s quite a big office.
點評1： 這個回答說出了該公司在武漢的地址， 展示了一下自己提前所做的功課。
回答示范2： Well, my hometown is a small town which you probably have never heard of. The name of the town is Dehui, which means “good moral” in Chinese. The town is located in the middle of China’s Northeast. When you look at the map, it looks like the eye of the rooster. You know, China looks like a rooster on the map, and the Northeast region looks just like the head of the rooster. My hometown “Good Moral Town” is unknown to most people because it’s quite poor. The average income for a family is less than one thousand RMB per month.
點評2： 絕妙的回答!一方面生動地告訴外國面試官， 你的家鄉(xiāng)是東北這個雞頭上眼睛部位的一個小縣城， 另一方面， 讓他知道你家鄉(xiāng)的人們平均一個月才不到1,000元的收入， 令日入斗金的老外頗為欷覷。讓他欷覷了， 你就被記住了。被記住， 是被錄取的前提。
二、 Education 關于教育背景的問題
4. Why did you select your major area of study? 你為什么選擇了這個專業(yè)?
問題分析： 外國面試官更喜歡提“為什么”的問題， 他希望申請人是一個有主見的人。
回答示范1： I was quite good at mathematics and physics back in high school so I chose a related major, Telecommunications. I also applied for the major of computer science. You know, these two majors are the hottest these years.
點評1： 實話實說。
回答示范2： As a matter of fact, I didn’t select the major of Geography Education at all, because I have never wanted to be a teacher. I had chosen Business Administration, Economics and Logistics Management when I applied to Zhongshan University, but unfortunately I failed to get into these hottest majors. The score I got on the College Entrance Examination was about ten points less than the minimum requirement. The school allocated me to a cold major, Geography Education, hehe. Luckily, I could select a second focus. I chose Public Relations Management to be my minor area of study. What was that saying? “When God closes the door, he opens a window.” Hehe.
點評2： 這個回答似乎很長， 但是卻不得不這么長。這是一個典型的中國特色， 如果你的分數(shù)夠不上第一志愿， 學校就把你打入某一個“冷宮”專業(yè)去， 而你為了進入這所一流的大學不得不屈服。這種怪現(xiàn)象制造出很多感覺自己比竇娥還冤的“冤男怨女”， 學著“地理教育”卻痛恨從事教師職業(yè)， 學著“國際政治”卻連國際新聞都懶得看!這個回答的優(yōu)點在于： 第一， 向外國面試官普及了一下中國特色; 第二， 強調了自己對商業(yè)和管理一貫的熱誠; 第三， 告訴對方其實自己高考只差10分才沒進去最熱門的專業(yè); 第四， 自己是個不輕言放棄的人， 主修學不成用輔修來彌補; 第五， 把上帝拉進來， 顯出你的幽默。
回答示范3： I selected Business English as I was quite good at English back in high school. Apart from this, my high school teachers recommended that I select a major related to business, since I showed some good qualities for business management at a young age. So, I chose this major, business plus English, two in one, hehe.
點評3： 這個回答強調了自己的兩大優(yōu)點： 第一， 英語好; 第二， 早在高中就已經是老師心目中適合從商的人。自夸而不著痕跡， 實在是高哇!
5. What subjects were your favorite? Why? 你最喜歡的課程是什么， 為什么?
問題分析： 與中國面試官一樣， 對于應屆畢業(yè)生， 外國面試官經常問問有關學業(yè)方面的問題。面試官喜歡的申請人， 是對自己專業(yè)的優(yōu)缺點分析得頭頭是道的人。
回答示范1： I liked Marketing Principles and Sales Management because the two courses provided us with the most up-to-date information on marketing and sales, including the origin and development of some famous brands, Pepsi, Nestle, and the local brands, Lining, Wang-lao-ji and so on. I felt that I already stepped into the business world when studying these courses. They were fantastic!
點評1： 喜歡的專業(yè)和自己申請的職業(yè)有緊密關聯(lián)， 而且提到知名品牌的名字， 很容易使人產生共鳴。
回答示范2： I like the subjects that include lots of experiments, for example, CAD and Circuit Design. I found that I can learn more quickly by doing experiments than only studying the theories. I guess it’s partly because I am good with my hands, and doing experiments gives me a chance to learn in a creative way.
點評2： 利用課程說到自己“善于動手”和“有創(chuàng)造力”的優(yōu)點， 不錯。
回答示范3： My favorite courses are mostly in my minor area of study, Public Relations, as my major Geography Education is not really my interest. I like the courses of PR Crisis, Corporate Image and Media Relations not only because their content is interesting and useful, but also because they are taught in a very interactive way. Most teachers have an overseas MBA degree so they taught us as MBA students. It’s really cool, you know, we usually did the case studies on our own first, and then presented our opinions in front of the whole class. I loved those subjects!
點評： 的確有很多同學并不喜歡自己的主修課程， 那么， 請像這位同學一樣， 告訴面試官你真正的興趣在哪里。
6. What subjects were your least favorite? Why? 你最不喜歡的課程是什么?為什么?
問題分析： 外國面試官往往更加辨證， 在問完成功經歷后一定要追問失敗經歷， 問完喜歡什么科目之后也要問問不喜歡什么科目。
回答示范1： My least favorite courses include Marxism and Revolutionary History of China. I don’t like these subjects not because I am not a patriot─actually I love my country and I am fascinated by its revolutionary history. However, these subjects turned out to be disappointments as the textbooks and the ways they were taught were nothing but a repetition of the history subjects in our secondary school.
點評1： 在和老外面試的時候， 要注意文化差異， 他可能很難理解中國學生為什么不喜歡學“馬哲”和“中國革命史”， 所以你需要解釋一下， 這并非是我們不愛國， 而是這兩門課程幾十年如一日的老面孔， 學生在高中就已經學過， 老師也不愿意對教學法進行創(chuàng)新。
回答示范2： I found Macroeconomics and Microeconomics disappointing as well, for the reason that their information fell behind the times. For example, the exchange rate between RMB and USD stilled remained 8.3 : 1 in the text! You can imagine how disappointed we were. So I spent more time listening to the lectures on economics organized by the Student Union.
點評2： 這個答案相比而言更好一些， 因為它體現(xiàn)出了申請人對知識的渴望， 以及在課堂上得不到知識時如何去自我進修。
7. Other than the courses you studied, what is the most important thing you learned from your college experience? 除了學習方面， 你在大學里面最大的收獲是什么?
問題分析： 外國面試官的思維往往非常直接， 他堅持認為， 只有在大學里面有巨大收獲的人， 才能在工作崗位上取得巨大收獲。所以說， 千萬不要天真地說： 我在大學里學會了自理， 學會了安排自己的生活!暈， 這是baby的成就， 絕對不能拿到大學里面來說了!
回答示范1： Well, I think the most important thing I have learnt in university is how to set appropriate goals and see them through. You know it is so easy for university students to waste time if they don’t set goals, so I set demanding goals to motivate myself. One is that I decided to get scholarships each year, the other one is that I decided to be the leader of a club on campus. Neither was easy, but in more than three years, I managed to achieve both. (點評： 面試官一定會追問你是怎么實現(xiàn)兩個目標的。) Getting scholarship wasn’t quite difficult for me. Running for Presidency of a club, however, was more difficult than I expected as there was so much competition. To achieve the goal I changed my strategy. I transferred from the Student Union to a newly-founded union. And within 6 months, I acquired more than 20 members and organized a few eye-catching activities. As a result, I became the leader of that club. I think I’ve learnt not only to set a demanding goal, but also how to overcome all the difficulties to achieve it.
點評1： 這是一個很漂亮的回答， 體現(xiàn)了自己的優(yōu)點： 既能夠給自己設立比較高的目標， 也擅長克服困難， 實現(xiàn)自己的目標。面試官最喜歡的人選， 就是這種“目標導向型”的申請人。
回答示范2： My biggest achievement in my college life, I think, is that I have learnt to make choices. You know, there are various activities and part time jobs on campus, each sounds attractive. I’ve carefully chosen some of them which can help to achieve my long term career goal. I have said “no” to lots of invitations, like the dancing contests each year. I only participated in one of them and decided that rehearsals occupy too much time. In my opinion, nothing is more important than making the right choice.
點評2： 這個回答符合我們一貫強調的“個性化”和“夸贊自己”兩個原則。
8. How did you finance your college education? 你大學的費用是怎么樣支付的?(家里供還是自己打工?)
問題分析： 很顯然， 和中國面試官相比， 老外更加青睞在大學就有賺錢能力的候選人， 并堅持認為他們的獨立性和能力比完全依賴父母的候選人要強得多。
回答示范： So far, my tuition and living expense are around 40,000 RMB. My parents offer two thirds of it and I pay the rest of it. I have been granted scholarship three times, making 5,000 RMB in total. Teaching and other part-time jobs made another 5,000.
點評： 很真實的回答， 同時也體現(xiàn)了自己的學習成績好和社團活動很積極的優(yōu)點。
三、 Experience 關于工作經驗的問題
9. Would you briefly describe this company to me? 介紹一下你的原單位， 好嗎?
問題分析： 當老外提出這個問題的時候， 他心里的疑問是： “這個公司我從來沒有聽說過， 是否是個名不見經傳的小公司?”所以， 在向老外介紹自己工作單位的時候， 要著重強調公司的優(yōu)點， 規(guī)模大的強調規(guī)模， 人數(shù)多的強調人數(shù)。如果你所在的公司業(yè)務總量很小， 你可以告訴面試官， 業(yè)務總量不大但是平均到每個員工的業(yè)務量卻相當驚人!
回答示范： “廣盛發(fā)”， the name means “a big, prosperous company”, hehe, although it’s not really a very big company. But, it’s true that the company is quite prosperous. It specializes in exporting women’s shoes. With only 10 employees so far the turnover last year was up to 15,000,000 RMB. I am one of the three customer service officers, with the responsibility of order taking, tracking and general customer service roles. Due to the limited number of staff, we all work more than 10 hours a day, 7 days a week in busy season.
點評： 很明顯， 這個回答既體現(xiàn)了自己原來的公司的規(guī)模， 也暗示了自己能夠適應繁忙工作的特點。
10. Would you describe your typical working day? 請你描述一下自己典型的一天的工作吧。
問題分析： 在這個問題上， 面試官希望捕捉到的信息點是： 第一， 這個家伙原來干的工作和我們現(xiàn)在這份工作到底有多少是類似的?第二， 他在原來工作單位表現(xiàn)到底怎么樣?所以， 在描述自己的工作內容時， 要注意突出兩個信息點： 第一， 用事實突出自己繁忙并且業(yè)績不錯的優(yōu)點; 第二， 要著意強調一下和所申請工作類似的內容。
回答示范： Yes. I would arrive at office half an hour earlier as my boss often gives me a lot of work once he comes in, and I have to be ready for it. My responsibilities are mainly to assist the sales manager and representatives with order tracking, stock reporting, document preparation and translation, using Excel, Word and PowerPoint. When the reps are on a business trip, I will deal with their share. Two thirds of my work involves computers, working on tables and forms precisely and quickly. The rest of time is to take care of the managers and reps, you know, do what they need me to.
點評： 用事實說明自己是個敬業(yè)的人。在描述工作內容的時候， 有細節(jié)性描述， 也有總結性描述， 非常清晰。
11. Why do you want to leave your job? 你為什么要離職?
回答示范1： To be honest, the reason I quit is that I am not pleased by my current job. My current work is in a vocational high school. Maybe I have to explain a bit more here. In China, vocational high schools are designed for the less-advanced students or the ones wanting work instead of going to university to further their education. As a result, the social status and the pay in vocational high schools are not at all satisfactory. I can never become a professor in this school. So, although teaching makes me happy, I have to leave this job because I can’t have long-term career development here.
點評1： 相當一部分申請人辭職的原因都是為了“長遠的職業(yè)發(fā)展”， 因為在目前的工作中“看不到前途和未來”或者“缺乏挑戰(zhàn)和創(chuàng)新”。這些其實都是合理的理由， 但是， 務必要把看不到前途和未來的原因解釋清楚， 要讓面試官知道， 沒有前途不是你個人能力缺乏所致， 而確實是客觀因素使然。此外， 在涉及中國特殊現(xiàn)象的時候， 比如職業(yè)高中教育， 比如中等�？茖W校教育等等， 要把具體的情況解釋清楚， 否則， 老外絕對不會了解中專教師為什么不像大學教師那么爽。
回答示范2： Mainly for the higher pay. I have been serving as an accountant for this joint venture for nearly 3 years and my salary increased from 1,800 to 2,300, a fair raise actually. In the last two performance evaluations, I got two Bs in a row. I can earn 3,000 only by becoming a director, which is almost impossible because the current one is stable and performs well; he is not likely to leave. But of course, I am not working only for money. Changing jobs is asking for trouble. I am doing so for my career. This position is similar to my current one, and the company is a quite large, suitable one for long-term development. So, here I am.
點評2： 一個中肯的回答， 既誠實地告訴面試官自己似乎為錢而跳槽， 也告訴了他自己在原崗位上沒有拿到更高的薪水并非是工作表現(xiàn)不好， 而是受到了公司規(guī)章制度的限制。同時， 也強調了自己已經在原單位效忠3年的良好記錄。不錯!
回答示范3： The former company hasn’t done well in the past 2 years, they have to make some redundancy and our department is lucky enough to be one of them. What a pity.
點評3： 公司裁員很少發(fā)生， 不過如果事實如此， 你需要解釋出自己被裁減的原因是因為整個部門被關閉， 而不是你個人表現(xiàn)欠佳而被裁減。同時， 展示了一下自己的幽默， 很好。
回答示范4： Frankly speaking, I want to leave the job simply because I’m attracted by the position you offer. Compared with my current employer, Global Market is so much more renowned, offering a secure job and a long-term development. My current employer now offers an okay salary, but the career opportunities here are very limited because the size of business is relatively small. I think you can understand my choice.
點評4： 很真實， 90%的人都是為了“更好的發(fā)展”而離職， 不妨實話實說也罷。
回答示范5： I quit the job to study English. In my last job I should use English to communicate with foreigners but frankly speaking, my English wasn’t good enough. I knew I could perform better if my English was better. Finally, after two years of struggling with English, I decided to quit the job and recharge myself. I went to New Oriental School to study English.
點評5： 確實有很多人辭職學英語。如果你要使用這個萬無一失的答案， 請務必確定一點： 你的英語一定已經相當合格了!否則無疑是自暴其短。
12. Describe the employee you most enjoy working with. 你最喜歡和什么樣的同事一起合作?
問題分析： 在這個問題上， 面試官希望了解的是： 第一， 這份工作是否會令你開心; 第二， 你所欣賞的人往往就是你的影子(心理學家如是說)， 比如說， 如果你說自己欣賞爽直的人， 往往你就是這樣一個人!
回答示范1： I enjoy working with straightforward people, partly because I am a straightforward person myself. I hope my colleagues will offer their honest suggestions and even criticisms to me. Frankly speaking, I am not very comfortable with those people who are too sensitive and always hesitate to express themselves.
點評1： 突出了自己的直爽的性格， 很好。
回答示范2： I enjoy working with positive-minded people who don’t complain too much. I find it uncomfortable to work with those who always complain. In my opinion, we either need to make improvements or accept the facts. Complaining is a total waste of time.
點評2： 這是一個令人喜歡的回答， 因為任何一個公司里都有大量的“怨男怨女”， 令人反感卻無可奈何。如果能多招聘幾個“陽光男女”進公司， 豈不美哉。
回答示范3： I enjoy working with those who are action makers. I don’t like to work with big talkers or those who are very slow to react. I am a quick person myself, so I prefer to work with the people of the same kind.
點評3： 大家都喜歡風風火火的人， 只要不忙中出錯就好。
回答示范4： Well, I like to work with those who are good at planning because they can always make a strong team with me. I am a detail person, and I need to work with big picture planners to achieve the best results.
點評4： 善于利用別人的長處彌補自己的不足， 不錯。
13. What is an ideal boss like? 你最喜歡的老板是什么樣子的?
問題分析： 和上個問題一樣， 面試官希望了解的是： 第一， 這份工作是否會讓你滿意?第二， 你一定會效仿你的老板， 如果你說自己喜歡的老板是能吃苦耐勞的， 那么你往往是一個吃苦耐勞的人; 如果你說喜歡自己的老板是高屋建瓴的， 那么你往往也是一個頗為注重宏觀規(guī)劃的人。要格外注意的是， 如果面試你的人恰恰就是你未來的老板， 那么這個問題可要小心了， 如果你所做的描述和他的個性風馬牛不相及， 可能令面試功虧一簣。
普通回答： I like democratic bosses. They can give me enough room to develop on my own, rather than giving instructions to me for every small detail.
點評： 這個回答比較危險， 明顯地表現(xiàn)出該申請人追求“自由化”的性格特點， 會令很多面試官覺得心里一沉。所以說， 在回答這個問題的時候， 要走“保守主義”路線， 盡量不要給人一種“初生牛犢不怕虎”的感覺， 而要表現(xiàn)出謙虛謹慎、 積極、 誠懇等特點。再者說， 這個回答明顯在給老板提要求， 當你對比下面這個回答示范的時候， 你就會明白一個道理： 給老板提要求， 遠遠不如請老板給自己提要求令人喜歡。
回答示范1： Ideal boss? Well, I prefer strict bosses. Although working with strict bosses means a lot of pressure, I can grow fast with them. For new graduates, nothing is more important than developing our abilities as fast as we can.
點評1： 主動請老板為自己加壓， 多么可愛可敬的人， 善哉!工作經驗有所欠缺的申請人， 不妨向面試官表表這樣的態(tài)度。
回答示范2： Ideal boss? Let me see. Well, in my opinion, an ideal boss can effectively motivate his or her subordinates by encouraging good performance and punishing poor performance. I will feel highly motivated to do a good job if I know my boss would reward me for excellent performance.
點評2： 好!一個希望老板能“獎懲分明”員工， 往往是很自信能夠做出優(yōu)良表現(xiàn)的員工。
14. What were the best aspects of your last job? 在上一份工作中， 你最喜歡的是什么地方?
問題分析： 在這個問題上， 面試官要捕捉的信息點是： 第一， 這個申請人是個什么樣的人?如果你是一個小秘書卻喜歡有挑戰(zhàn)， 那么你很可能還停留在好高騖遠的不成熟階段; 如果你喜歡原來的老板給你很大的自由發(fā)展空間， 那么你很可能是個“自由派”， 不太喜歡約束， 等等; 第二， 你所申請的工作到底是否會讓你滿意?如果這一份工作內容和你最喜歡的工作內容大相徑庭， 比如說， 你喜歡有挑戰(zhàn)而偏偏這份工作很細節(jié)， 那么面試官可能會因為“自慚形穢”而拒絕你的申請。所以， 你所強調的最喜歡的地方一定要在新工作中Yesterday once more才行。
回答示范1： The best aspect of my last job? Let me see. Well, I think it was the trust of my boss. He gave me lots of room to develop myself, you know, letting me shoulder responsibilities. And I didn’t let him down. I did a good job.
點評1： 一個令前任老板信任的員工， 更有可能贏得未來老板的信任。
回答示范2： The best aspect of my job, well, is that I can learn a lot from others. As you can imagine Carrefour has a team of high-quality staff. When working with these people I can learn a lot, you know, their attitude to see things, the way they work.
點評2： 樂于向別人學習的人， 我們喜歡!
回答示范3： The best aspect of my job? I think it’s the team I work with. As a sales assistant I work with the sales reps on a daily basis. It’s so interesting to work with them, as you can imagine the sales reps are all active and humorous guys. I can learn so much from them. After working with them for a year and a half, I feel I have “inherited” their good traits. I’m tougher, more positive and a lot better at pleasing others, hehe.
點評3： 很多人都會說自己工作最好的地方是擁有一群好同事， 但是只有在你給出細節(jié)之后才能打動面試官。這個答案很棒， 既夸了自己的團隊， 也夸獎了自己。
回答示范4： The best aspect of my job? I think it’s the fast pace of it. I’m kept busy by my clients. You know I had two jobs, and compared with the first job, which was dead quiet, I like the second busy job so much better. It makes me feel much more satisfied with myself.
點評4： 用事實說明自己是喜歡繁忙工作的人， 善哉!
15. What were the worst aspects of your last job? 在上一份工作中， 你最討厭的是什么地方?
問題分析： 這是一個比較棘手的一個問題， 說得虛偽了沒有人相信， 說得太真實又唯恐令面試官反感。
回答示范1： The worst aspect of my current job is definitely lack of job security. My pay was delayed twice in the four months since I’ve worked there. I joined this company in hope of helping the boss to grow a small business into a bigger one. However, it proved a lot more difficult than I expected. The boss is very reluctant to invest in promotion. As a result, business has been rather slow.
點評1： 職位不穩(wěn)定， 薪水不能保證， 這的確是份糟糕的工作。不過， 別忘記告訴面試官， 這可不是你的錯兒。
回答示范2： I have to work six days a week in my current job. You know it’s against the Labor Law but it’s the normal practice in many factories in Dongguan. It would be quite alright for me to work on Saturday occasionally, but certainly not every Saturday.
點評2： 很真實的回答。如果是我， 早就從這個每周六都要上班的鬼單位辭職了。人權哪， 同志們， 尤其是珠三角一帶的同志們， 讓我們齊聲高唱： 起來， 起來， 不愿意一周干六天的人們， 冒著老板冷冷的眼神， 辭職， 辭職， 辭職!
回答示范3： The worst part of my current job is that it’s too quiet. As it’s a branch liaison office it only has five people. And I don’t have enough workload. Sometimes I have little to do for the whole week! I really feel bored of working there. I’d like to have a busier job. You know, more responsibilities, more sense of achievement.
點評3： 因為工作太清閑而辭職， 這樣的人兒誰不愛?No work, no future. 年輕的你就應該忙碌起來。
16. What were some of your achievements in your last job? 在上一份工作中， 你有哪些成就?
問題分析： 一個顛撲不破的面試哲學是： 在上一份工作中有成就的， 才有可能在新工作中有成就。在回答這個問題的時候， 一般要遵守一個原則： 用事實與數(shù)字說話。
回答示范1： I was named “Employee of the Year,” for the highest level of accuracy of all 18 bank tellers last year.
點評1： 一個言簡意賅而又強大的回答： 既說出了所得到的獎勵， 而且列出了獲獎原因， 同時又告訴面試官自己在18人中是最佳的。
回答示范2： I increased sales approximately 100% in three years. Last year I personally sold 1.5 million Yuan worth of services and was ranked number 2 in the entire company among 14 sales reps.
點評2： 如果是做銷售的同志， 只能用數(shù)字來說明自己的業(yè)績。
回答示范3： I suggested to my boss that we should create a new type of customer satisfaction survey. This suggestion was applied later and effectively reduced customer complaints.
點評3： 對于沒有得到過什么獎勵的申請人， 一個比較好的辦法就是告訴面試官， 自己的一個好建議被老板采納， 取得了非常不錯的效果。
17. What were some of the disappointments in your last job? 在上一份工作中， 你比較失望的地方或者失敗是什么?
問題分析： 這個問題相當棘手。太真實可能會嚇壞面試官， 太虛偽又沒法令人相信。比較好的應對方式是， 給對方列舉一些非致命的失敗， 同時， 這些失敗是由于自己所訂立的目標比較高。
普通回答： Disappointments? There were some. I couldn’t get an A in the annual evaluation. I got B, which was not bad, but certainly not good enough.
點評： 這個回答太圓滑， 明顯在利用“失敗”夸自己向來高標準嚴要求。面試官最不喜歡這種自作聰明的人。
回答示范： I failed to achieve the sales target last year, I sold a million and a half but the target was two million. Our Beijing headquarters is having some problems and can’t provide effective pre-sales support for us. Failing to reach the target is a big disappointment for me.
點評： 一個很好的回答， 體現(xiàn)出了一個銷售人員對完成任務的強烈的渴望， 同時也順便帶出了自己完不成任務的客觀理由。
18. How would you evaluate the progress you made in your last job? 你如何來評價自己在上一份工作中的表現(xiàn)?
問題分析： 對于在上一份工作中表現(xiàn)平平的申請人， 這個問題簡直如芒刺在背， 痛苦啊。但是， 哪怕面壁三天、 掘地三尺也要想出一兩個你在上一份工作中的亮點， 否則， 只能在面試時芒刺在背了。
回答示范1： I am very proud of the progress I made in my last job. I joined the company as a new hand, but after only a year and a half, I was promoted to team leader. I could achieve such a rapid progress partly because my last job was in a small firm. If I can make the same progress in a large company like GE, I would be prouder.
點評1： 回答得非常好， 既吹噓了自己的迅速成長， 也誠懇地指出自己是個羊群里的駱駝， 在小公司里才能獲得如此快速的提升。
回答示范2： Well, I would give myself 70% if 100 means full satisfaction. I had some achievements in my last job. For example, I got 80-89% in the annual evaluation last year, which was 60%. The promotion program I organized on Wangfujing Road was highly successful and my client was very pleased. However, the results of several other programs were not quite satisfactory due to some reasons I couldn’t control. Actually that’s why I want to quit.
點評2： 這個回答可能更符合多數(shù)申請人的實際情況： 有成就， 也有失敗。
19. What pressures did you have in your last job and how did you manage them? 你工作中有什么壓力， 你是怎么樣應付的?
問題分析： 平庸的人往往感受不到壓力， 有能力的人往往在工作中遭遇很大的壓力， 同時， 他們處理壓力的方法也是相當積極有效的。
回答示范1： In my current job, most pressure comes from the high sales target. It’s extremely difficult to meet the target because it’s a 30% increase over the sales of last year, and the sales of last year were already quite high. However, I can manage this pressure well because although I can’t meet the sales target, my sales abilities have never been challenged by my boss and others. Six out of seven sales reps can’t meet the target this year and I am actually quite close to it.
點評1： 雖然該申請人沒有說出具體的應付壓力的辦法， 但是他告訴面試官他并不受壓力所困， 因為自己的能力早已經被公認。這是一個很自信的回答。
回答示范2： Well, I have to meet deadlines in my current job. Some projects have a very tight schedule, and even if we do a lot of over time work it’s still hard to meet the deadline. This gives me a lot of pressure. Usually I manage the pressure by communicating honestly with my boss. If he can understand me I feel relaxed.
點評2： 非常入情入理的回答。做技術工作的人員通常為了趕項目而熬通宵， 而如果熬通宵也不能如期交付項目的話， 勢必會造成心理壓力。爭取老板的理解， 的確是緩解壓力的好辦法。
回答示范3： There are many emergencies in my current job, you know, customer challenges, unexpected orders. As the customer service officer with the longest experience I am usually put in charge of handling emergencies， you know, like a firefighter. This gives me lots of pressure because I can’t let my boss down. I could handle these pressures well, partly because I’m used to them.
點評3： 這是個超級棒的回答， 它變相地告訴面試官， 自己是最資深的客戶服務代表， 因此總是被派做“消防隊員”， 自然要面臨很大壓力。而自信， 是對付壓力的最好辦法。
20. Sometimes a work assignment requires frequent travel. How do you feel about the prospect of frequent travel? 有時候工作需要你經常出差， 你怎么看?
問題分析： 如果你興高采烈地說： “哦， 出差是免費旅游的好機會呀!”面試官只能啞然失笑或者苦笑， 因為你太天真了， 對于絕大多數(shù)人來說， 出差絕對不是“美差”而是“苦差”。所以， 在這個問題上， 面試官要捕捉的信息點有兩個： 第一， 這個家伙成熟了沒有?他對于這份職位本身的缺陷有沒有心理上的準備?第二， 這個家伙到底會采用什么樣的方法， 避免出差損害了自己的身體健康， 并令精神萎靡不振?所以說， 面試官不想聽大話和空話， 他要聽的是一些實實在在的小措施， 能夠讓你常出差而不會太辛苦。
回答示范1： I traveled a lot in my last job. I traveled almost every week. As far as I know, this job requires travel, but not every week. So it wouldn’t be worse than my last one.
點評1： 以事實來回答質疑， 永遠是最上策。
回答示范2： I am very lucky that I can eat and sleep very well on trips. I’ve never been carsick, and even when sitting on a train I can sleep well. So, I never need to worry about frequent traveling.
點評2： 這是個很踏實很中肯的回答。有很多女性在出差的時候神經衰弱， 面有菜色， 凄慘無比， 老板當然希望你能夠在出差時吃好、 睡好、 精神好。
回答示范3： I don’t worry about frequent travel because my daughter is taken care of by my parents, who are both well-educated scholars. It is not a big deal for them to educate a two-year-old little thing.
點評3： 有家庭有小孩的申請人要主動告訴面試官自己是如何處理家庭和工作的關系的。這是一個很博得人好感的回答， 有教授級的老爸老媽來帶自己兩歲的小家伙， 還有什么后顧之憂呢?
21. Most employees and bosses have some disagreements. How did you react to these disagreements in your last job? 很多雇員都和老板有意見相左的時候， 在上一份工作中， 你是如何處理和老板意見不同的情況的?
問題分析： 這個問題通常會提給有幾年工作經驗的申請人。在這個問題上， 面試官希望捕捉的信息點是： 第一， 他是一個有主見的人， 還是一個唯老板之命是從的人?第二， 他是更信任自己的老板， 還是更信任自己?第三， 在真正意見相左的時候， 他是否能夠高效地解決問題?
回答示范1： My last boss was very democratic. He always listened to our opinions and gave us enough opportunities to defend them. So we never had any trouble communicating with each other when having disagreements.
點評1： 這個回答體現(xiàn)了對老板的贊賞。感恩， 是很令人欣賞的一種素質。
回答示范2： When I have disagreements with my boss, my first reaction is to double-check my opinions. My boss is an expert and he’s been proven right most of the time. If I do believe I’m right or partially right, I provide my boss with a detailed report listing all facts and numbers to prove my opinion. Because my boss is extremely busy, I need to make the report simple but powerful, to help him make the decision.
點評2： 這個回答體現(xiàn)出了該申請人的兩個優(yōu)點： 第一， 在意見不合的情況下， 他首先會信任自己的老板， 檢視自己的意見。第二， 他會以事實和詳細的數(shù)據(jù)來支持自己的觀點， 幫助工作繁忙的老板做出決策。善哉!
四、 Position and Company 關于所申請職位和公司的問題
22. Why did you select this company? 你為什么要選擇這間公司?
回答示范1： Mars is an ideal employer for almost every fresh graduate, partly because the starting salary is very competitive, hehe. But more importantly, Mars is well known for designing career paths for employees. And, I have a personal reason when selecting Mars: my cats love Whiskas (偉嘉貓糧)! My mom is a big fan of cats, so am I, and we’ve been buying Whiskas for our cats “Pipi” and “Lulu” for over five years!
點評1： 這個回答體現(xiàn)了該申請人的兩個特點： 第一， 他很誠實地告訴面試官， 應屆畢業(yè)生當然對Mars趨之若鶩; 第二， 他因為愛貓而愛偉嘉貓糧， 再因愛偉嘉貓糧而愛Mars。
回答示范2： To be honest, it would be ideal for me, a fresh graduate who specializes in Accounting, to join any of the “big 4s”(四大會計師事務所) because each of the “big 4s” has its own advantages. However, I’m particularly interested in KPMG for a very sentimental reason. I was completely fascinated by your career talk! Compared with yours, the other three companies are a bit boring, hehe.
點評2： 這個回答體現(xiàn)了該申請人的兩個特點： 第一， 實話實說， 學會計的同學能進四大中的任何一個， 的確都是求之不得的美事; 第二， 善于巧妙地“拍馬屁”， 告訴對方自己被他們的career talk感動了， 所以對該事務所情有獨鐘， 的確是一個很狡猾但是卻很不錯的回答。
回答示范3： Shengjia is a professional ERP software provider, and I’ve been interested in ERP for a very long time. I believe ERP has a large market in China, even if this business may have some difficulties in the course of development.
點評3： 如果你要進入的是一個不太知名的公司， 那么你可以告訴面試官自己選擇這間公司是因為自己對它所從事的業(yè)務有信心、 有興趣。
回答示范4： I’ve been a loyal customer of Kangshifu for years. That’s why I want to join this company. I am a big fan of instant noodles, especially the spicy noodles! I love them!
點評4： 如果要談對方的產品， 就要談得感性一點， 不要流于形式。要顯得熱情火爆一些才能打動別人。這就比如一句簡簡單單的“你真棒!”必須要火辣性感地說出來才能打動面試官麻木的神經。
23. Why did you decide to apply for this particular position? 你為什么要申請這份職位?
回答示范1： For the past three years I’ve been doing a similar job. Though my current boss has given me a raise twice I’m still not quite pleased with my salary, I believe you can understand 1,800 Yuan is not a very good pay. Now that I have this opportunity to get a higher pay, to work in a more well-known company, of course I would give it a try.
點評1： 這個回答有幾個優(yōu)點： 第一， 很真實， 為錢而跳槽， 是大多數(shù)人的換工理由; 第二， 強調了自己已經在過去單位工作三年的經歷， 足夠忠誠了; 第三， 強調了自己兩次漲薪的事實， 說明自己一定有過優(yōu)異的表現(xiàn)。
回答示范2： I decided to apply for this particular position because I’ve been doing something similar for the last year, however, I’m more interested and confident in the products and services you offer. Online games are a newly developing business, like a new born baby, so I can do many things to help it grow healthily. This would give me a great sense of satisfaction. However, the wine business I am doing now is just like a grandparent, it’s so mature that it doesn’t give too much room for making changes.
點評2： 類似這樣個性化的回答永遠是最佳答案。如果你并沒有轉換工作性質， 而只是想轉換工作領域， 比如從白酒行業(yè)轉換到網絡游戲行業(yè)， 不妨利用這個嬰兒與老頭的比喻去說服面試官吧。
回答示范3： My career choice actually has been influenced a lot by my mother. She’s been an Admin and HR director in a large state-owned company for over twenty years. She impressed on me (反復強調) that HR jobs are suitable for women because they’re not influenced much by age, and females enjoy an equal opportunity of being promoted. However, the other top positions like sales often go to men. Besides family influence, I selected this job because I feel I am suited for it. I’m easy going, trusted by others and interested in developing people.
點評3： 這是一個很好的回答： 真實， 又夸獎了自己。告訴對方自己的家庭很支持自己從事這份職業(yè)， 的確有加分的作用。
回答示范4： I want to be a Sales Rep because it suits my expectations. First of all, I wish to get a pay based on my performance, you know, better results, better pay. Secondly, I hope I will be going out, meeting people instead of sitting in the office, as I’m a very outgoing person. What’s more, sales, compared to other jobs, can improve my abilities most quickly. I can learn how to observe others, how to persist, how to deal with coldness and rejection, and all these traits will help me to be successful in both career and personal life.
點評4： 說得好極了!非常好地概括了銷售工作的優(yōu)點， 體現(xiàn)了一個應屆畢業(yè)生的活力和激情。
24. Why do you think you’re qualified for this position? 你為什么覺得自己適合這個職位?
回答示范1： I think I’m qualified because the job duties of this position are 80% same as my last job. And the remaining 20% shouldn’t be a big problem because I’m quick and eager to learn. My ability to learn has been proven in my last job as well.
點評1： “我做過類似的工作”， 永遠是最能說服面試官的殺手锏。
回答示范2： I studied your job ad and feel that I’m a good match. I have very good writing skills and computer proficiency, which are much needed in this job. Your ad mentions Excel and I am very confident about my Excel skills. Actually, I’ve brought some forms I’ve made in Excel in my last job, but the data are not real, because of confidentiality policy, you know.
點評2： 這個答案很好， 把自己和招聘啟事上提及的要求進行匹配， 而且還提供了“證據(jù)”。
25. What about this position is especially attractive to you? 這份職位最吸引你的地方是什么?
回答示范1： I would be doing similar things as in my last job but with a higher salary in a more reputable company. That’s the main attraction of this position to me.
點評1： 干同樣的活兒而拿更多的錢， 實話實說， 比“忽悠”強多了。
回答示范2： This position is especially attractive to me as it is offered by Huawei. I trust Huawei. I think my job will be more secure than working in smaller companies. You know, if I perform well, I think I can have a long term development here.
點評2： 這是個很誠懇的回答， 因為大公司所提供的職位往往具有同樣的優(yōu)點： 工作穩(wěn)定， 如果表現(xiàn)好會有長遠的發(fā)展。
回答示范3： The best part of this job, I think, is that it gives me an opportunity to become a professional in the shortest time. I can master auditing with your comprehensive training. Learning a professional skill is particularly important to me as my major of Business English is a tool instead of a career.
點評3： 大公司通常以自己完善的培訓體系為豪， 而應屆畢業(yè)生也恰恰最需要這樣的培訓， 所以說， 這是個典型的“一拍即合”的回答， 惟一的缺點就是它可能過于大眾化。這個申請人做得就很好， 他把自己的大學專業(yè)結合在答案中。他告訴面試官， 自己所學的英語專業(yè)不能算是一門職業(yè)， 只能是為了某個職業(yè)而服務的工具， 所以一份專業(yè)性強的工作對他來說格外有吸引力。
26. What do you see in the position that is not attractive to you? 這份職位最不吸引你的地方是什么?
回答示范1： Frankly speaking, I still don’t know, since you never mentioned the downsides of this job either in the job ad or in the career talk. However, the office location is certainly not ideal to me, as I live in Fangcun and your office is in Tianhebei, I might have to rent a room nearby if I get this job.
點評1： 一個很滑頭的回答， 不過確實很巧妙， 變相地再一次表了忠心： 為了工作， 寧可搬家!
回答示范2： To be honest, I can’t see any at this moment. But I’m prepared for some disappointments when I start doing it, as each job has a dark side. So far I found only one small disappointment. There is no subway station nearby so I may have to take a bus every day. And I have to be more careful with my wallet and mobile phone, you know, pick pockets, hehe.
點評2： 這是個超級漂亮的回答， 既客觀地承認了任何工作都會有不盡如人意之處， 也巧妙地利用幽默轉移了話題。妙哉!
27. Tell me what you know about our company. 說說你對這間公司的了解吧。
回答示范1： Actually, what I know about your company is mostly from the newspaper and internet. For example, R&F (注釋： 富力地產) is a fast-growing company, from one project in 1994, to 50 properties today. R&F Plaza, R&F Peach Garden and some other properties are highly successful. R&F also has successful business in Beijing and Tianjin, and the international expansion began in 2005 when R&F listed on the Hong Kong Stock Market. What’s more, I was very impressed that R&F donated 14 million Yuan to Jinan University last month. I think I’d be very proud to work in such a generous company.
點評1： 如果你對這間公司的了解僅僅限于互聯(lián)網上所搜索到的信息， 請你像這位申請人一樣滔滔不絕地列舉該公司的亮點， 尤其是最新的亮點， 比如剛開發(fā)了什么新產品， 剛有什么令人驕傲的業(yè)績等。你說得的信息越多越新越流利， 你的印象分就更高一些。在這個問題上， 展示你的“忽悠”才能吧。
回答示范2： What I know about Kimberly(注釋： 金佰利) is partly from the Internet and newspaper, and partly from my own experience of using Kimberly products. I am a loyal customer of Kleenex, and I sometimes choose Kotex. Well, the new product, I don’t know the English name, the fragrant tissue, is really my favorite. It’s a bit expensive, but I can’t resist it!
點評2： 避開人人可談的來自網絡的信息， 轉而談論自己對該公司產品的了解， 確實棋高一招。
五、 Self-evaluation 關于自我評價的問題
28. How does your mother describe you? 你的母親認為你是個怎樣的人?
問題分析： 只有外國面試官會這樣提問， 因為他不了解中國的'國情。在中國， 有兩類母親， 一類母親是傳統(tǒng)型的中國婦女， 從來不會夸獎自己的孩子; 另一類母親是80后的現(xiàn)代母親， 因為只有一個孩子而看不到孩子任何的缺點。在面試中， 你不妨把中國的這種“文化”傳遞給面試官， 以使面試氣氛更加輕松有趣。
回答示范1： Well, it’s an interesting question. It reminds me of a Chinese saying, the best child is your own child, and the best wife are others’ wives. It means a man or woman is always satisfied with his/her own child, but not with the spouse, hehe. My mother is just like this. She tells everybody that I am hard working, more hard working than I should be. She says I am trustworthy and independent, never giving her troubles. You know, she sent me to boarding school at 14.
點評1： 這個回答很好， 它有兩個優(yōu)點： 第一， 比較有趣， 輕松地傳播了一點中國文化; 第二， 以事實說明了自己的刻苦與自立的特征。
回答示范2： Most Chinese parents are not quite as expressive as western parents. My mother has never told me what kind of person she thinks I am, but I feel if you ask her, she would say that I’m a good kid. I never give her trouble. You know, as a kid, I was healthy, seldom went to hospital. As a student, I never needed her to push me to study. As a son, I give her a call several times a week to ask how she is doing and to tell her about myself.
點評2： 很詼諧很感人的回答!
回答示范3： Well, I think my mother would describe me as hard working, independent, but too independent, “stubborn” is her very word, hehe. My mother says I’m hard working because it’s true, I am a bit of a workaholic. She says I am independent because she sent me to boarding school at 14 and I took very good care of myself. But maybe because she sent me away at a young age, I’ve learnt to make my own decisions instead of consulting her, so she feels I am stubborn, hehe.
點評3： 有優(yōu)點， 有缺點， 非常真實。
29. What do you consider your strengths as an employee? 作為一名公司職員， 你覺得自己有什么優(yōu)點?
問題分析： 請大家注意， 這個問題的前提是“作為一名員工的優(yōu)點”， 它和單純的“你有什么優(yōu)點”是有區(qū)別的。你必須列舉自己在工作場合的優(yōu)點。
回答示范1： I am keen on making improvements. I can find problems and like to find ways to solve the problems. Our company has a Suggestion Scheme, that is, every employee is encouraged to offer suggestions on improvements to technology and management. I have offered more than sixty suggestions in two years, 80% of which have been adopted, which makes me rank number 3 in our department of 533 employees. Besides technical suggestions I have also given some advice on management, though it seems unimportant to some people. For example, I have suggested that music be played in the workplace, and that one light is good enough in toilets instead of three lights.
點評1： “善于提出建議”， 這的確是個很大的優(yōu)點。
回答示范2： I have good time management skills. As an assistant I often have several things in my hands at the same time so I have to manage my time well to work effectively. I paste a very big Monthly Schedule on the walls at the office and at home, adding arrangements like sales meetings or friends’ birthday parties anytime they are scheduled. So I am very organized both at work and in personal life, never missing important events and deadlines.
點評2： “善于管理時間”， 是秘書和助理等職位必須具備的優(yōu)秀素質。
回答示范3： I am very organized. While studying, other students like to borrow my class notes. My personal items and paperwork are sorted nicely. My colleagues can easily find the document they want from my desk or my computer. I believe being organized is a habit which everyone can have if he/she persists.
點評3： “有條理”， 是秘書和助理等職位必須具備的優(yōu)秀素質。
回答示范4： I am a planner and my motto is “If you fail to plan, you plan to fail.” I plan everything. I plan my work, the first thing I do in the morning is to make a Must-Do list and Waiting-To-Do list. I plan shopping, I always make a shopping list so I never wander in the supermarket wondering what is needed—it’s the best way to save time and money! I plan my career too. Since sophomore year I have planned to work as a marketing representative after graduating. So I began to undertake more elective courses in marketing and find related part-time jobs, as you can see on my resume.
點評4： “計劃性強”， 是所有職位都必須具備的優(yōu)秀素質。
回答示范5： I do my job whole-heartedly to achieve good results. As my friends say, I am a workaholic. I always give 100% to my work. In university I worked overnight for experiments. Last month I spent the whole month in the city of Liuzhou, all-day work, no rest, to finish a project before the deadline.
點評5： “做事情很拼命”， 是任何老板都欣賞的素質。
回答示范6： My strength is my flexibility to handle changes. I began to like Guangzhou shortly after I had come from the northeast of China and I have made many good friends in a short time. I’ve been sent to three different departments in three years of work at ICBC and I’ve adapted to each new position very well. (如果面試官繼續(xù)詢問你如何適應變化， 則繼續(xù)回答如下)When changes occur, I first learn the new things carefully and quickly. Most importantly, I don’t hesitate to ask for help when needed. I am not afraid of telling others that I don’t know something. Being open-minded is very important in my view, so much better than hiding in fear of losing face.
點評6： “適應能力強”既是一個生活上的優(yōu)點， 也算是一個工作中的優(yōu)點。不過， 這個回答最絕的地方是它巧妙地把面試官的注意力轉移到該申請人在工商銀行三年換了三個崗位的這個事實。連續(xù)換崗， 表明原單位對他很重視， 有意識地培養(yǎng)和鍛煉他。
回答示范7： My strength is that I am quite expressive and I have the passion for expressing myself. When studying in college I wasn’t afraid of speaking in front of the whole class. Now at work I’m not shy about expressing my mind. I believe if we love a job, we must share our views to make it better.
點評7： “表達能力強”， 是很多崗位都需要的優(yōu)秀素質。
回答示范8： I am a very active person. I’d rather hang out with people than sit and watch TV. That’s the main reason why I want to be a sales rep. Business travel won’t be a burden for me, it’s a joy of life.
點評8： “積極好動”， 明顯是適合銷售崗位的優(yōu)秀素質。
回答示范9： I am eager to learn. I am curious about lots of things, so I enjoy reading. When I was a kid I liked to take things apart and see how they worked. Now I enjoy researching and developing new technology at work, which is a joy for me as well as work.
點評9： “求知欲強”， 是技術研發(fā)類職位的必備素質。
回答示范10： I am passionate about work because I can find lots of fun at work, say, achieving a goal, being praised by bosses especially in public, haha, or self-improvement. For example, I’ve volunteered to be an Internal Trainer at our company to train the new staff. Although I make little money for my hard work I’ve gained more important things than money, like presentation skills and confidence.
點評10： “對工作充滿熱情， 并善于在工作中尋求樂趣”， 這是一個多么可愛的優(yōu)點!
回答示范11： My strength is that I am sensitive to what’s happening around, in other words, I pay attention to what’s going on and think about it. I keep up with the latest fashions in our business. For example, I once suggested one of my clients to sell NBA cards and he made around ten thousand Yuan from this business in less than a month. I hit on the idea when my nephew told me many of his classmates were interested in these cards. For another example, an old client once rejected my invitations to dinner three times in a row, and I immediately got a feeling that he was trying to hide something from me. So I visited him the next day and found out that he intended to cooperate with another sports shoes company. I successfully stopped him from breaking from us by giving him some real examples of failures of that brand. I believe I have to be sensitive to the business and to people or I can’t do my work well.
點評11： “對周邊事務非常敏銳”， 這是一個獨樹一幟的回答， 勢必能令聽慣了“領導能力強、 組織能力強、 溝通能力強”等“列強”答案的面試官印象深刻。
回答示范12： I have problem-solving skills, that is, I can often think of a way to bring a satisfying end to a difficult situation. Let me give you an example at the workplace. Last summer I found a very obvious number mistake made by the Project Manager when I was a part-time auditor. I would have told her directly if she hadn’t lost her temper for the same kind of mistake made by another auditor. So I came up with an idea that wouldn’t have made it too embarrassing for her. I sent her an email, not only reporting the mistake of the number, but asking a lot of questions about that project. As a result she realized her mistake and didn’t feel very bad because she was still an expert who could answer my difficult questions!
點評12： “具有解決問題的能力”， 這是一個令面試官很感興趣的優(yōu)點， 他將很樂于與你討論你是如何解決問題的!
回答示范13： I am quite innovative. I would rather make a birthday card than buy one. My family likes the special dishes I cook. I’ve planned about half of the parties in my class, the “Mock Interview Competition” party proved so successful that it’s been followed by many other classes. Last year I helped an electronics shop owner to build a sales channel in our school. He is a relative of my classmate. When he asked us to hand out some advertisement sheets on campus, I told him that this is not at all an effective way of getting sales, and it might lead to a big fine for paper pollution because students litter that kind of sheet. I suggested that he hire some student agents among freshmen and sophomores because freshmen are the target customers and sophomores are keen to take a part-time job to make some extra money and to improve themselves. This suggestion proved very effective; what’s more, it even got the support from our school because it is seen as a way of getting work experience.
點評13： “有創(chuàng)新思維”的確是個優(yōu)點， 不過， 筆者并不建議應屆畢業(yè)生過多地強調自己的創(chuàng)造性思維， 用人單位往往更喜歡聽到諸如“腳踏實地”、 “兢兢業(yè)業(yè)”、 “責任感強”等等優(yōu)點。原因很簡單， 應屆畢業(yè)生談創(chuàng)新， 往往停留在空談的階段。
回答示范14： I have a great sense of responsibility, to society and to my work. For example I would shout if I see a thief putting his hand in others’ bags, though I only had one chance to do so because I had only witnessed stealing once. I immediately reported water leaking in public places. And I really dislike some girls for flushing the toilet before use though it looks clean. I don’t think such people will make good employees, because if they lack responsibility for society, they won’t be responsible for their work. I am always responsible for my work; if I don’t do it to my best I will feel guilty.
點評14： “責任感強”， 好哇! 只要能夠有效證明自己的責任感的確很強， 這個優(yōu)點永遠能為你增色不少。
回答示范15： I am persistent. I have kept a diary since coming to college. I eat healthy food and do exercise as much as possible all these years. I worked for one student organization for three years instead of participating in many organizations.
點評15： “做事持之以恒”， 這個優(yōu)點對于某些流動性很大的職位來說， 具有致命的誘惑。
回答示范16： I am good with my hands; as my parents put it, I have smart hands. At home it is my job to deal with all the minor troubles of water, electricity and gas utilities. At university I’ve scored very well in lab-based classes. I am good at web design and I’ve brought some of my designs with me today if you are interested. I believe I have advantages over some other candidates because I am good at dealing with machines.
點評16： “動手能力很強”， 是應屆畢業(yè)生最能打動面試官的優(yōu)點之一。
30. What do you see as your weaknesses as an employee? 作為一名公司職員， 你覺得自己有什么缺點?
問題分析： 中國面試官往往用這個提問來衡量申請人是否有自知之明或者開誠布公的勇氣， 外國面試官則往往更加注重這個問題的“后續(xù)問題”， 也就是， “你將如何避免因自己的缺點而影響工作質量?”
回答示范1： I am not a great public speaker. When speaking in public I feel uncomfortable unless the topic is familiar. So I have to be well prepared before giving a presentation. As a matter of fact, I did lots of preparations for our interview today!
點評1： “不善于在公開場合發(fā)表演講”， 的確是很多人的通病。不過， 現(xiàn)在越來越多的申請人“喜歡”上了這個回答， 造成了人力資源經理們的審美疲勞， 嗚呼! 筆者建議大家在這個答案上適當包裝， 這個申請人做得就很好， 他打趣說自己來面試前都做了充分的準備， 無疑會博得面試官展顏一笑。
回答示范2： As a manager my weakness is being soft-hearted. Though being soft-hearted can be seen as a strength sometimes, it is also a major weakness for a manager does need to take tough measures, including decisions to fire. Compared with other team leaders I am too soft. As a result, my employees seem to be less disciplined, for example, late for a meeting. The good thing is that being soft also has its advantages: my employees never hesitate to communicate with me, which greatly improves work efficiency.
點評2： “心腸太軟”， 對于經理層來講是個雙刃劍。
回答示范3： Well, maybe my weakness sounds a little bit strange to you. I think my weakness is that I talk too much. I like to express my opinions. My classmates say I am bossy and like to show off. I’ve also noticed that I don’t listen enough because I am talking too much. So I write down a reminder on my notebook, “Listen more, speak less.” But interestingly enough, even when I feel I am speaking little my co-workers still pat my shoulder and say, “Susan, you are an active person!” The “talker” impression doesn’t go away easily.
點評3： “說話太多， 甚至有點愛出風頭”， 其實是一個比較可愛的缺點。至少， 比招聘一個悶嘴葫蘆要強上百倍!
回答示范4： I am pride of myself on being a“big picture” guy, but I have to admit I am not careful enough. Sometimes I make stupid date and number errors, like typing 2006 when it’s 2007! Once I forgot to final-check the microphone when I was in charge of the Welcome Party and it caused great panic when was found to be silent only half an hour before the show began. So I do love to hang out with the “detail” people. They can depend on me to make plans, and I can depend on them to remind me of the small details. When I can’t depend on others, I always depend on my notebook. I like to write things down in my notebook now, which is the best way to remember every important detail.
點評4： “能看到事情的大框架， 有全局觀而忽視細節(jié)”， 確實有很多這樣的人。這個回答的亮點不在于此， 而在于他對自己缺點的彌補手段， 一方面他樂于和注重細節(jié)的人合作， 另一方面他選擇使用好記性不如爛筆頭的方法強迫自己注重細節(jié)。
回答示范5： I do things in haste sometimes. I am eager to finish a task once I start doing it. It looks like a strength but it can be a big weakness at work. Haste makes waste. Great haste makes great waste. For example, when I started working for my current boss last year I once made a ridiculous mistake in an urgent report. I typed “shit out” instead of “try to” because the two phrases have exactly the same spelling in Chinese. So now I often remind myself: Do it right, Don’t do it over.
點評5： “急躁而忙中出錯”， 通病也。
回答示范6： I set unrealistic goals sometimes. For example, losing 10 kilograms in a month, or finishing typing a form in an hour. The truth is that I know they are hard to achieve even when I am setting them, but I can’t resist doing so because I need to be motivated by aiming high. But my boss sometimes criticizes me for being unrealistic when making plans.
點評6： “制定不切實際的目標”， 的確是個缺點， 不過， 往往只有上進心強的人才會有這種缺點。
回答示范7： Well, frankly speaking, I think I still need to be more professional. Sometimes I let my emotions affect my work. Last winter I lost a client because I didn’t look very enthusiastic when answering his inquiries. He went to another teller the next day when he opened an account in our bank. And he bought a ten thousand Yuan Lideying(an investment fund) immediately. This was a big lesson for me because it made me realize that I should learn to be at my best for any client, at any time. You know, I always look like an angel, no matter how difficult it is, because it will indeed help me to sell more products. You’ll never know when the customers decide to buy, hehe.
點評7： 通常來說， 告訴面試官自己的職業(yè)化程度還不夠高是非常危險的做法， 但是， 這個申請人以最真誠的態(tài)度， 給出了一個很打動人的回答， 使得她在一群對自己的缺點欲說還羞的申請人中脫穎而出!
回答示范8： I am too sensitive and spend too much time worrying about what others think about me. For example, I hesitate to speak out when I disagree with someone in fear of making him uncomfortable. So I have missed some chances to share my views and prove my abilities. I wish I could be more objective and more straightforward when dealing with people.
點評8： “敏感， 過分關注別人對自己的看法”， 這的確是個不討人喜歡的缺點。不過， 對于一些容易臉紅說話柔聲細語的小姑娘， 這倒不失為一個好答案。如果你剛好是一個大老爺們或者陽剛小伙， 這個答案則會迅速讓十個人中的九個人討厭你。
回答示范9： My weakness? I need pressure to work harder. This is my weak point. I tend to perform better when somebody is pushing me, or gives me a high goal. I really wish to work with a very demanding boss so he can give me the pressure I need.
點評9： “需要壓力才能更努力”， 這是大家的通病!這個回答的點睛之處在于， 該申請人盼望著能遇上一個高標準嚴要求的老板， 從而督促自己更加努力地工作， 這是一個多么可愛的令用人單位求之不得的“受虐狂型”的應屆畢業(yè)生啊!
回答示范10： I am likely to be influenced by the environment. I study hard when I find everybody else studying hard, and I start looking for a part-time job when I find others talking about how important it is! It would be great if I could join Ericsson, as I can be influenced by the high quality people here!
點評10： “容易受到周圍人和事的影響， 所以盡量強迫自己和好人和好事在一起”， 回答得好!
31. What factors in a work situation motivate you? 工作中有哪些因素能夠激勵你?
問題分析： 在這個問題上， 面試官要捕捉的信息點是： 第一， 你是什么樣的人?能直截了當告訴面試官自己需要錢來激勵的申請人一定是比較爽直的人; 一個需要老板表揚的家伙一定自尊心很強， 等等。第二， 這份工作到底能否讓你滿意?
回答示范： There are many, hehe, I’m easily motivated. Money; of course; is a key motivator. The sense of achievement also motivates me a lot, say, winning honors, being praised by boss, clients and colleagues. In addition, pressure can provide motivation for me, too.
點評： 很全面的回答， 體現(xiàn)出申請人的幾大優(yōu)點： 第一， 實話實說自己喜歡錢; 第二， 自己是個容易被鼓舞的人， 要知道面試官最怕招聘進來一個不愛錢財、不愛美人的冷面人， 不愛吃胡蘿卜的驢不可能好好拉磨; 第三， 自己是個好勝心很強的人， 喜歡獲得獎勵獲得老板與客戶的認可; 第四， 自己不怕壓力。
六、 關于職業(yè)目標的問題
32. Where do you see yourself being in your profession in five years? Why did you establish these goals? 你的五年職業(yè)目標是什么?你為什么會確定這樣的職業(yè)目標?
問題分析： 與中國面試官相比， 老外更加重視這個問題。在這個問題上， 面試官捕捉的信息點是： 第一， 這個家伙是個有計劃有目標的人嗎?第二， 他對自己所申請的職業(yè)了解嗎?他知道這個職位的下一步是什么嗎?第三， 這個家伙所制定的職業(yè)目標切合實際嗎?此外， 外國面試官往往是你未來的直線經理或者頂頭上司， 與人力資源部的面試官相比， 他更希望遇到一個已經斬釘截鐵地決定要在這個領域里發(fā)展的申請人。
回答示范1： Well, I hope I can be a brand manager in five years or so. Launching and managing a brand, introducing it to as many customers as possible, in my opinion, will bring me great job satisfaction.
點評1： 對于有志從事市場推廣活動的應屆畢業(yè)生， 這個答案可謂中規(guī)中矩了。
回答示范2： In five years? I think there are two possibilities. I will either be working as a senior in sales, or I will join a management team as a sales manager. You know during the past three years I worked my way up from sales rep to sales team leader, and I’ve felt that both positions have their own attractions. So, in five years, I would be happy to be head of sales at a company, or, if I can be a team leader in such a huge company like Siemens, that would be even better.
點評2： 在小公司里， 要一個高職位往往很容易。如果是在大公司求職， 你可以盡量淡化對高職位的向往， 而強調對工作內容本身的追求。
33. What will you do to achieve your career goals? 為達到職業(yè)目標你會做什么?
問題分析： 在這個問題上， 面試官要捕捉的信息點有兩個： 第一， 你為實現(xiàn)目標而要采取的措施是否非常合乎實際?第二， 你所申請的這份工作， 能否給你機會讓你去一步一步實現(xiàn)自己的職業(yè)理想?
回答示范1： To achieve my career goals, I think performance is the answer. If I perform well in the current position, I would naturally win the trust of the management team and move on to the next step of my career path. So, what I’ll do is to work hard, and achieve good results at my job.
點評1： 說得很對， 把本職工作做好了， 升職機會自然就來了。任何單位都喜歡這樣腳踏實地的人。
回答示范2： My long term career goal requires a wide range of skills. What I’ll do is to keep improving myself, at work and through self-training outside work. As a matter of fact, I’ve already started. I’ve enrolled in a two-month English training program in New Oriental because I know English is important for my job.
點評2： 這個答案很精彩， 除了列舉了未來會做什么， 更為動人的是說自己已經開始行動了!
34. What are your salary expectations for this position? Starting salary? Salary in five years? 你期望的薪資是多少?你希望五年以后你的薪資是多少?
問題分析： 必問的問題。
回答示范1： I expect to have a salary between 4,000 and 5,000 as this is the average salary the students of our school can get. But we can negotiate that. As a new graduate I care about career development opportunities more than the starting salary. As to the salary in five years, frankly speaking, I haven’t even thought about it. The more the better, but of course, it depends on what I can do for the company.
點評1： 一個很適合應屆畢業(yè)生的回答。
回答示范2： I make about 4,000 Yuan RMB now and I expect a salary from 5,000 to 6,000. It’s not so easy to tell how much I can make in five years. If I am still at the same position I don’t think the salary then will be too much different, however, I certainly hope I can do more important things for Adidas and then be offered a higher pay.
點評2： 一個很適合有經驗申請人的回答。
七、 Questions 請?zhí)釂?/p>
35. What questions do you have for me? 你有什么問題要問我的嗎?
問題分析： 在這個問題上， 外國面試官要捕捉的信息點是： 第一， 你面試前做過足夠的功課嗎?第二， 你對自己所申請的職位， 有過深思熟慮嗎?第三， 你是一個有想法的人嗎?一個有思想有見解的人， 提出來的問題往往是有深度而且不流于形式的; 第四， 你是一個腳踏實地的人嗎?一個踏實的人， 往往會更加關注具體的工作內容， 而不是問一個海闊天空的大問題。此外， 要注意到面試官的身份， 如果他來自HR部門， 你的問題可以和培訓和職業(yè)發(fā)展有關系; 如果他來自業(yè)務部門， 你的問題最好和自己的工作職責有關。
回答示范1： My question may sound a bit stupid, but I really want to know, do you prefer to hire male sales reps more than females? You know it’s true in many other companies. I am a bit concerned about this you know because I really want this job.
點評1： 不錯， 利用提問強調了自己對該職位的熱誠， 同時也直言不諱地表示了自己的憂慮。女性申請人在申請以男性為主導的職位， 如銷售職位時， 不妨直言詢問對方對招聘對象性別的期望值， 以及女性在這樣以男性為主導的團隊中的職業(yè)發(fā)展問題。
回答示范2： May I know what the sales assistants before me are doing now, I mean, did they transfer to other positions or leave Nike?
點評2： 一個很實在的提問。如果你在一間比較成熟的外企應聘秘書或助理之類的職位， 不妨直言相問原來這個職位的人哪里去了?是離開還是轉其他崗位了?
回答示范3： I’m most interested in the career structure of this position. Do most members of this department follow the career path of “auditor—team leader—manager?” Actually I’ve learnt some information about it from the career talk, but I wonder if there is anything else I can know about it?
點評3： 每個申請人都非常關心所申請職位的長遠發(fā)展， 所以這是一個很保險的問題。這個回答值得稱道的一點是他把自己已經了解到的職業(yè)發(fā)展道路順便告訴了面試官， 體現(xiàn)出他自己并不是一個懵懵懂懂的家伙。
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