讓你無懼商務英語電話的竅門
在商務活動中，你無法避免使用電話溝通業務。在談話中，禮儀是否恰當，用語是否專業，能否準確把握談話走向，都有可能改變最后的結果。How to get the right level of formality, sound professional, but friendly too?
Never fear, though! 我們將引導你進行一次專業的商務對話。
先來兩個小竅門熱熱身：
1. 當你表達請求的時候，你可以試著使用"can, could, would, may"。
2. 不論你在請求或者接受信息、幫助的時候，都別忘了使用"please, thank you, thanks very much"。
下面我們來看看電話技巧：
Strategy 1 問候
無論你是打出還是接聽電話，都應以禮貌的'問候或者寒暄作為開始，例如：
Hi, how’ve you been?或者Nice to hear from you.等等。
Strategy 2 逐步表明來意
不表明電話來意是肯定不行的，你該從友好的問候正式轉到工作目的上了。你可以使用I’m just calling to …作為過渡。例如：
I’m just calling to see if you would like to set up a meeting.
如果是相反的情況，你需要引導對方表明來意，例如：
So what can I do for you?
Strategy 3 禮貌的打斷別人
如果你碰巧是在和一個非常健談的人進行電話溝通，可能說了很久都沒有說到正題上，而且你發現很難插上話，那么你就應該打斷他，但是記得一定要禮貌客氣。例如：
I would like to say something here, if I may.
Allow me to make a point.
May I interrupt you for a second?
Strategy 4 確認
如果你在通話中和對方制訂了某些計劃，記得要在電話結束時確認細節。你可以這么開始：
Please let me confirm...
So, let me make sure I’ve got things straight...
Strategy 5 結束電話
有時這可能是通話中最難把握的一部分。你可以祝福別人，例如在合適的情況下說：
Good luck on that interview 或 Hope you feel better soon。
或者，你可能想要確認一下你們制訂的任何計劃：
I’ll see you on Friday, then.
最簡單的方式，你可以說和對方的通話非常愉快：
Well John, it’s been a pleasure talking to you.
?常用的電話用語：
The start of the call:
Hello.You've reached the accounts department.
Please hold and I'll put you through.
Could I speak to Daniel, please?
Who shall I say is calling?
My name is Monica.
When someone is busy:
I'm afraid he's out of the office today. Can you call back later?
Sorry, he's not available at the moment.
I'm afraid she's in a meeting at the moment.
Would you like me to take a message?
Can I take your number please?
OK. I'll make sure he gets the message.
Appointments:
I'd like to arrange an appointment, please.
When's convenient for you?
Would next Friday be OK?
Sorry I'm busy then. But I could make ... (e.g. Wednesday).
Shall we say ... (4:00 pm)?
That sounds good. Thank you.
OK. See you then.
Making an enquiry:
I'd like to enquire about ... (e.g. flights, prices, products, services, etc.)
Could you tell me about ...?
I just need to check a couple of things. Can I call you back later to confirm?
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