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</ul> </div> <p>人力資源揭秘：面試時(shí)我們?cè)趺聪氲?/p> <p>　　機(jī)會(huì)同樣擺在面前，為什么是他而不是你抓住了？想知道我們這些人力資源總監(jiān)面試時(shí)是怎么想的嗎？我來(lái)跟你揭揭秘吧！</p><p style="text-align: center;"><img loading="lazy" src="https://p.9136.com/00/l/c3e6cad42_2.jpg" alt="人力資源揭秘：面試時(shí)我們?cè)趺聪氲?/></p> <p>　　“我缺覺(jué)！”</p> <p>　　為了招聘一個(gè)HR Controlling (人力資源計(jì)劃控制)的實(shí)習(xí)生,我對(duì)面落座了一個(gè)看來(lái)很有面試經(jīng)驗(yàn)且信心十足的MBA在讀生。他對(duì)面試過(guò)程的熟悉讓我禁不住想：他以前是不是做過(guò)HR的招聘專員呢？他起承轉(zhuǎn)合地“誘導(dǎo)”著我的思路，向我不斷地展示著自己的各項(xiàng)指標(biāo)，然后，在一個(gè)結(jié)論性的停頓之后，峰回路轉(zhuǎn)地總結(jié)陳詞：我確實(shí)是個(gè)你們需要的人。在他結(jié)束這段話喝水的工夫，我插話說(shuō)，能談?wù)勀闳狈κ裁磫�？他好像很費(fèi)思量地想了想：我缺乏什么呢？看得出來(lái)，他確實(shí)很認(rèn)真地思考了片刻：“最近太累了，我缺覺(jué)……!”</p> <p>　　對(duì)于一個(gè)只是缺覺(jué)的人，我有點(diǎn)不知所措。但我相信他是認(rèn)真的，只是這種結(jié)論讓我想到了更多：一個(gè)人如果只能從生理指標(biāo)上認(rèn)識(shí)自己，他能準(zhǔn)確地定位人生的方向嗎？人一生中最多面對(duì)的和最難面對(duì)的都是自己，當(dāng)我們有意愿并有能力不斷地認(rèn)識(shí)自己的時(shí)候，我們才能慢慢地調(diào)整對(duì)職業(yè)方向的聚焦，積極地接受“揚(yáng)長(zhǎng)避短”，而不是急切地“取長(zhǎng)補(bǔ)短”，才會(huì)懂得在團(tuán)隊(duì)中合作的絕對(duì)必要性，才有可能心態(tài)健康地一步一步走近自己的目標(biāo)。</p> <p>　　心里話：缺覺(jué)不是個(gè)大問(wèn)題，但是真的不知道自己缺乏什么，那就真成大問(wèn)題了。</p> <p>　　你會(huì)傾聽(tīng)嗎？</p> <p>　　面試過(guò)程中，作為面試官，我們有個(gè)經(jīng)驗(yàn)性的做法：盡量讓面試者多說(shuō)，如果一定要“數(shù)量化”，我認(rèn)為1：5會(huì)比較合適。</p> <p>　　某個(gè)面試會(huì)談中，一個(gè)女孩子端坐在我面前，恬恬的微笑和適度的恭敬給了我很好的第一印象。面談開(kāi)始了，我提出第一個(gè)問(wèn)題，她在我話音還沒(méi)有落地的時(shí)候已經(jīng)開(kāi)始了快速搶答，長(zhǎng)達(dá)3分鐘的陳述之后，我不得不打斷她說(shuō)，你能重復(fù)一下我問(wèn)的問(wèn)題嗎？她愣了一下，然后笑笑說(shuō)：哦，你的問(wèn)題是……回答滿擰！</p> <p>　　我決定先解決這個(gè)問(wèn)題，就說(shuō)：想知道對(duì)于我來(lái)講，什么是合作默契的最重要的技術(shù)條件嗎？她胸有成竹地說(shuō)：愿意合作！我進(jìn)一步點(diǎn)到：技術(shù)條件！她很茫然地望著我：技術(shù)？我坦述：傾聽(tīng)的能力！</p> <p>　　她好像懂得了我的意思，但是，也許是慣性使然，在這個(gè)談話中，我重復(fù)地做著向她重述問(wèn)題的過(guò)程，然后，我們才慢慢走入了共同的認(rèn)知軌道。</p> <p>　　我很喜歡她的熱忱和誠(chéng)懇的態(tài)度，但是更清楚地感受到了態(tài)度有時(shí)不能彌補(bǔ)方法上的缺憾，沒(méi)有很好的傾聽(tīng)習(xí)慣和適度的確認(rèn)方法，在面試的過(guò)程中，很容易失掉不該失去的分?jǐn)?shù)。</p> <p>　　因此，“認(rèn)真地傾聽(tīng)”不僅是態(tài)度的體現(xiàn)，更是技術(shù)的必要。認(rèn)真地傾聽(tīng)，即便是自己覺(jué)得聽(tīng)明白了，也應(yīng)該保有確認(rèn)的習(xí)慣，在面試官?gòu)?fù)述和你的確認(rèn)過(guò)程中，找到對(duì)方最重要的關(guān)注點(diǎn)，同時(shí)梳理自己的理解和見(jiàn)解。要知道，面試過(guò)程中，你如何去交流往往比你說(shuō)了什么更重要，因?yàn)樗鼘Ⅲw現(xiàn)出你的思維過(guò)程，交流方式，合作能力的高下。</p> <p>　　如果你仔細(xì)觀察很多公司的結(jié)構(gòu)化問(wèn)卷，會(huì)發(fā)現(xiàn)：沒(méi)有專門(mén)的對(duì)于“溝通能力”的考察問(wèn)題，但是，每個(gè)問(wèn)題的下面都有一個(gè)小小的空檔：溝通能力——它在被時(shí)時(shí)考察。</p> <p>　　心里話：不會(huì)聽(tīng)對(duì)方的話，自說(shuō)自話，等于給自己交流能力打零分。</p> <p>　　讓你“脫穎”的是“熱愛(ài)”</p> <p>　　“教你怎樣面試”的書(shū)籍充斥于市，讓我充滿了擔(dān)心。我要對(duì)應(yīng)聘的你說(shuō)，不必看這樣的書(shū)，對(duì)于一個(gè)職場(chǎng)新人，讓你“脫穎”的不是你的`面試技術(shù)，更重要的是你的“熱愛(ài)”。</p> <p>　　同樣的教育體制下培養(yǎng)出的人，在技術(shù)層面上的差距不會(huì)太大，“面試寶典”的普及面更帶來(lái)了千人一面的遺憾。我們經(jīng)常可以在新人的簡(jiǎn)歷上看到這樣的字樣：你給我一片天空，我還你一個(gè)未來(lái)！在我看來(lái)，“天空”和“未來(lái)”都是茫茫然的一片，它只能表達(dá)一種情懷，而情懷是無(wú)法被評(píng)價(jià)進(jìn)而被確認(rèn)的。</p> <p>　　但是，“熱愛(ài)”卻不同。情懷可以抒發(fā)，“熱愛(ài)”是噴涌。</p> <p>　　一個(gè)市場(chǎng)廣告專員的面試過(guò)程中，為了考察被選者的觀察能力，我的第一個(gè)問(wèn)題是從你走進(jìn)這個(gè)大門(mén)，有什么讓你覺(jué)得記憶深刻的東西嗎？</p> <p>　　他本來(lái)局促的狀態(tài)陡然消失：“我覺(jué)得你們公司大門(mén)上的兩條色帶很扎眼，不好看。”我心里一沉：我們公司的生命線啊，代表著科技與環(huán)保。他沒(méi)有任何的感覺(jué)，繼續(xù)說(shuō)著：不過(guò)，這個(gè)顏色的色標(biāo)大概……如果淡進(jìn)淡出的話，可能還行，說(shuō)著，就拿出一枝隨身攜帶的粗大的筆，洋洋灑灑，目中無(wú)人地談了起來(lái)。我瞄了一眼那個(gè)共同面試的部門(mén)主管，他的臉色很難看，我知道，他一定在想，這個(gè)人怎么這么沒(méi)有眼力見(jiàn)兒啊，考這個(gè)職位，至少看看我們的公司網(wǎng)站啊。而那小伙子卻渾然不知，憑著自己的感覺(jué)，興趣盎然地把我們的公司形象涂改得面目全非。</p> <p>　　我在心里也難以接受這樣“生猛”的舉動(dòng)，但還是給了自己強(qiáng)烈的暗示：不能以是否說(shuō)自己的孩子漂亮為標(biāo)準(zhǔn)判斷別人的品味。不等我整理思路，他就思潮噴涌地開(kāi)始了：淡¬進(jìn)淡¬出的藍(lán)綠交替……我只好打斷他說(shuō)：這是我們公司的標(biāo)志顏色，代表著科技和環(huán)保。他愣了一下：哦，不能隨便改是嗎？那就這樣，讓它旋轉(zhuǎn)起來(lái)，動(dòng)感拜耳，動(dòng)感精神！他站起來(lái)比劃著，興奮無(wú)比。</p> <p>　　我在面試筆記上寫(xiě)道：不諳人事，激情四射，成熟度低，無(wú)比熱愛(ài)。結(jié)果當(dāng)然是：他被錄取了！</p> <p>　　后來(lái)的工作讓我看到了他“熱愛(ài)”的熱度蔓延在他的職業(yè)中，雖然他還是那樣經(jīng)常笑話百出，但毋庸置疑的是，他是稱職的創(chuàng)意設(shè)計(jì)人才。</p> <p>　　心里話：由熱愛(ài)產(chǎn)生的激情和旁若無(wú)人的專注，是創(chuàng)造性人才最可貴的東西。</p> <p>　　聽(tīng)你講那過(guò)去的故事！</p> <p>　　不少面試者很愿意在面試中勾勒自己的遠(yuǎn)景。其實(shí)，一個(gè)成熟的面試官不會(huì)跟你一起展望未來(lái)，只會(huì)循¬序地引導(dǎo)你講出你的故事。這是因?yàn)椋?ldquo;溫故而知新”！</p> <p>　　在多數(shù)情況下，預(yù)測(cè)未來(lái)行為的最好指標(biāo)就是過(guò)去的行為。在相似情景下，人往往會(huì)重復(fù)已經(jīng)形成的行為。</p> <p>　　我認(rèn)識(shí)的一個(gè)資深面試官最喜歡說(shuō)的話是：來(lái)，讓我們聽(tīng)聽(tīng)你的故事!</p> <p>　　所以，請(qǐng)千萬(wàn)不要用很大的精力去談你的遠(yuǎn)景，多談你那過(guò)去的故事，多講故事的前因后果，還有故事后的故事，它將幫助面試官深入地了解你。在你選擇故事的時(shí)候，應(yīng)該選擇最大限度貼近職位要求，容易讓面試方做出比較進(jìn)而判斷的故事，為對(duì)方了解你提供有利的測(cè)評(píng)條件。</p> <p>　　有個(gè)面試者曾經(jīng)跟我談過(guò)她處理過(guò)的最困難的事件。她說(shuō)，她做大學(xué)學(xué)生會(huì)主席的時(shí)候，在一個(gè)課外活動(dòng)中，班上的一個(gè)同學(xué)因意外而死亡。學(xué)校派她去同學(xué)的家鄉(xiāng)善后這個(gè)意外事件。她妥善地通過(guò)當(dāng)?shù)赝瑢W(xué)的同學(xué)的幫助，很成功地解決了這個(gè)棘手的問(wèn)題。這個(gè)故事給了我很深的印象，它讓我能夠通過(guò)這個(gè)事件預(yù)測(cè)她在未來(lái)可能發(fā)生事件中的表現(xiàn)，它很大程度上注解了她未來(lái)的能力和潛質(zhì)。</p> <p>　　今天，她已經(jīng)是一名高級(jí)政府事務(wù)專員了。每次見(jiàn)到她的時(shí)候，我都會(huì)想起她曾經(jīng)講給我的故事。</p> <p>　　讓我們開(kāi)始自己的故事吧，然后在合適的時(shí)候講給合適的人聽(tīng)，這會(huì)幫助你得到合適的職業(yè)，直至合適的發(fā)展。</p> <p>　　心里話：用經(jīng)歷過(guò)的那些故事穿起你職場(chǎng)的閃亮珠鏈，那會(huì)是你最得體的名片和通行證。</p> <p>　　作者：拜耳大中華區(qū)人力資源部人力資源計(jì)劃控制總監(jiān) 吳白麗</p> <script>s("content_relate");</script><p>【人力資源揭秘：面試時(shí)我們?cè)趺聪氲摹肯嚓P(guān)文章：</p><p><a target="_blank" href="http://m.1-jiu.com/qiuzhizhinan/show-495016.html" 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