商務英語的道歉信

商務英語的道歉信(15篇)

　　在平凡的生活中，越來越多地方需要用到道歉信，在寫作上，道歉信有一定的書寫規范。如何寫一份恰當的道歉信呢？下面是小編精心整理的商務英語的道歉信，僅供參考，歡迎大家閱讀。

商務英語的道歉信1

　　在日常工作中難免會犯一些差錯，學會正確的補救方法很重要。首先，我們要做的就是致歉。你會寫英語致歉信嗎？在致歉信中道歉更重要還是提出解決方案更重要？如何在致歉信中表達出自己的歉意讓對方欣然接受呢？在本篇文章中，安格英語老師將以兩則工作中常見的錯誤為例，教大家如何寫好英語致歉信。

　　模擬場景一：因發票有誤致歉(Apologies for an incorrect invoice)

　　Dear Mr. Hunnicutt,

　　I am writing to apologize for the incorrect invoice you received from us. Owing to a breakdown in communications, we did not credit you with a 10% discount, as agreed.

　　We shall send you the correct invoice as soon as possible and make sure that such a mistake will not occur again. Please accept my apologies for any inconvenience we have caused.

　　Your sincerely,

　　Peter Gibson

　　Accounts Manager

　　**New words:

　　invoice n.發票

　　breakdown n.故障

　　discount n.折扣

　　在以上的英語道歉信中首先作者針對出現的問題道歉，并解釋了錯誤產生的原因。隨后另起一段提供解決建議，最后禮貌結尾。安格英語老師提示，在寫道歉信時，解決問題的目

　　的應該高于道歉本身。因此，在道歉信中給出解決方案是每一位上班族都要學會的一點。

　　下面，讓我們再來看一則關于國際貿易中因貨物質量不符的致歉信：

　　Dear Mr. Black,

　　We acknowledge that there are indeed some discrepancies between the shipping instructions and the actual shipment. Therefore, there will be a shortage in your May shipment.

　　We are very sorry for causing you so much trouble in your monthly reports. Efforts are now being made to establish procedures that will alleviate this situation. Your cooperation and patience in these respects would be greatly appreciated. Sincerely yours,

　　Oliver Lee

　　Assistant Manager

　　**New words:

　　acknowledge v.承認，告知已收到

　　discrepancy n.差異

　　shipping instruction 裝運說明

　　shipment n.裝運

　　procedure n.程序

　　alleviate v.減輕，緩和

　　看完這一則道歉信后，相信大多數人已經心里有數道歉信該如何寫了，簡單來說就是承認錯誤-提出方案-禮貌結尾的三部曲。下面，安格英語老師提供了一些在道歉時可以用上的句型：

　　I am very sorry for ….. ,but please believe me I had no intention of bothering you.

　　I am sorry that I did not check the goods before dispatch(派遣).

　　I apologize for forgetting the appointment we had made.

　　Please forgive us for the delay.

　　I personally want to extend an apology to you for …

　　I hope you will excuse/forgive me for ….

　　May I offer you my sincere apologies for …?

　　Please accept our sincere apologies for ….

商務英語的道歉信2

　　一．必背句子

　　Para1：表示歉意

　　1. I’m very sorry for not being able to visit Beijing with you next weekend. I’m writing to apologize to you for it.

　　2. The reasons why I can’t go with you are as follows.

　　Para2：解釋原因，提出補救辦法

　　1. Just now I received a call from my cousin, who went to Australia for further study last year.

　　2. He told me that he would be back to China at 8 am on Saturday, and he hoped I could pick him up at the airport with his family.

　　3. We haven’t seen each other for a year, so I think I am supposed to meet him.

　　4. I make an apology to you for any inconvenience caused, and I hope you can understand my situation.

　　5. Let’s make it another time. How about May Day?

　　Para3：再次致歉，希望得到理解

　　1. I would appreciate it if you could accept my apology. Looking forward to your early reply.

　　二．道歉信作文模板

　　假如你是王濤， 由于母親生病住院,你要照顧她，所以你無法參加美國朋友 Tom 本周 六下午的生曰聚會。你已寄出生日禮物（張杰的最新 CD） 。請你寫一封電子郵件，內容 如下： 1 表達歉意 2 說明原因 3 送上祝福 注意： 1.詞數為 100 字左右。 2.可適當增加細節，以使行文連貫。

　　Dear Tom,

　　How is everything going with you?

　　I’m terribly sorry that I’m not able to go to your birthday party this Saturday afternoon. I’m in Beijing now because my mother is seriously ill and will have an operation here. She is in bad need of my care these days, so I’m staying here to take care of her in the hospital.

　　I wish you a happy birthday and hope everything will go well with the party. By the way, I have sent you the latest CD of Zhang Jie. I hope you’ll like this birthday present.

　　I’m looking forward to seeing you soon.

　　Yours,

　　Wang Tao

商務英語的道歉信3

　　To XXX：

　　I’m sorry to say that I cannot go to the bookstore with you on Friday afternoon. I have just found that I have to attend an important class meeting that afternoon. I hope the change will not cause you too much trouble.

　　Shall we go on Saturday morning? We can set out early so that we’ll have more time to read and select books. If it’s convenient for you, let’s meet at 8:30 outside the school gate. If not, let me know what time suits you best. I should be available any time after school next week.

　　Yours,

　　Li Hua

商務英語的道歉信4

　　道歉 Apologies 有時我們需要表達歉意，往往是因為自己做過某件事、沒有去做某件事或者沒能夠去做某件事。道歉應該是真誠的，而且應該強調是你自己的過錯，或者解釋你沒能夠去做某事的原因。你應該:

　　1.道歉。 2.解釋發生了的.事情。

　　3.保證將來不會再發生了。

　　4.最后，再次道歉。

　　常用句型

　　Formal正式的

　　1. I really must apologize for…我真得為……道歉。

　　2. I am sorry for any inconvenience this may have caused you.我對由此給您帶來的麻煩表示歉意。

　　3. 1 would like to express my apologies for…我要為……表達我的歉意。

　　4. It is with great regret that…非常抱歉，……

　　5. I regret that I have caused you…我為給你造成的·一道歉。

　　6. I hope you will forgive me for…我希望你能就……之事原諒我。

　　7. I am writing to apologize for…我為……之事寫信道歉。

　　8. I am writing to express my apology for…我為……之事特此寫信表達歉意。

　　9. Please accept my apology for…請接受我就……之事的道歉。

　　10. My apologies for not being able to…我為未能……道歉。

　　Informal非正式的

　　在線英語外教一對一培訓 /retype/zoom/f93844efb14e852459fb5720?pn=2&x=0&y=0&raww=478&rawh=23&o=jpg_6_0_______&type=pic&aimh=23&md5sum=4b924964ffd9607334a9ea158fe00257&sign=2f37995ccd&zoom=&png=11482-&jpg=1198-" target="_blank">點此查看

　　yesterday. I know these days since John's funeral have been very difficult for you，and I was clearly out of order in making reference to "merry

　　widows." I'm sorry you had to suffer from my foolishness.

　　I hope you will be able to forgive me. I have tremendous respect for you and your abilities, and I hope we can continue to work well together. I'm terribly sorry.

　　Regards，

　　Tom

商務英語的道歉信5

To XXX：

　　I’m sorry to say that I cannot go to the bookstore ise you a replacement shipment. We pensate.

　　I do apologize for any inconvenience this may cause you and I , it was nowhere to be found. i will try to recover it as soon as possible. if i fail to find it, i will get a new book for you.

　　but i am afraid it can never take the place of the old one. old books are like old friends. once lost, they can never be replaced. they are connected with cherished associations which the new ones can never have. and for this irrecoverable loss, i am to blame. i was so careless with my things. this is a warning to me to be more careful in the future.

　　yours truly

商務英語的道歉信6

Dear Sir.

　　I am writing this letter to apologize to you for the mistake that we sent the shoes in wrong color. I have acknowledged that my fault has brought you great trouble and unconviniences. I hereby express my deep sorrow for this matter and we are going to do our best to make it up to you. I assure you that this mistake will not happen once again and would appreciate very much if you could give us a chance to show our sincerity on this matter.

　　Best regards

商務英語的道歉信7

　　Dear Mr. Sation

　　With reference to your letter dated 3rd May 20xx, I am writing to apologies for the mistake we made.

　　The mistake was made because our computer broke down on 29 April. I can assure you we will send the cheque of $200 to you in two days. We will offer you 20% discount for you next stay.

　　Please accept our apologies for the inconvenience this error has caused you and we look forward to meeting you again.

　　Your sincerely

商務英語的道歉信8

　　Apologize letter __ business English_ by LQY

　　Dear Sir or Madam,

　　I’m writing this letter to apologize to you. I’m so sorry that we made a mistake about the shipment of vacuum cleaners.

　　Those vacuum cleaners we sent to you were meant to be sent to European countries, but as the old worker was retired, the new one wasn’t so experienced. Besides, the model number and the price of goods in March and July are so similar that the worker mistaken them.

　　I am awfully sorry for this and we promise you a replacement shipment. We will also give a 10% discount to compensate.

　　I do apologize for any inconvenience this may cause you and I will try my best to avoid the same accident happening again.

　　Yours

商務英語的道歉信9

　　Dear Mr. / Ms,

　　I was very concerned when I received your letter of yesterday complaining that the central heating system in your new house had not been completed by the date promised.

　　On referring to our earlier correspondence,I find that I had mistaken the date for completion. The fault is entirely mine and I deeply regret that it should have occurred.

　　I realize the inconvenience our oversight must be causing you and will do everything possible to avoid any further delay. I have already given instructions for the work to have priority and the engineers working on the job to be placed on overtime. These arrangements should see the installation completed by next weekend.

商務英語的道歉信10

Dearxxxxx,

　　I am writing this letter to express my apology that xxxxxxxxxxxxxx.

　　I feel terribly sorry about this. Once again, I am very sorry for any inconvenience caused.

　　I will be really appreciated if you can accept my apologies and understand my situation.

　　Yours Sincerelyxxxxxx

商務英語的道歉信11

　　Addressee Address

　　Dear ___________,

　　It is with great concern and regret we received your (letter, e-mail, phone call, etc.) outlining the problem you had with our service. (LIST THE PROBLEM AND DATE IT OCCURRED).

　　First and foremost, on behalf of (the company/person who made the mistake), I would like to personally apologize for your inconvenience. We accept full responsibility for breaking our appointment and I assure you we are taking the necessary steps to prevent it from happening in the future since we cherish our

　　cooperation, value our customers, make up your compensation and by no means try to improve our service. Thank you for bringing this matter to our attention.

　　Having got involved in the latest (events, affairs, accidents, etc.), our business is now at the mercy of (the main reason of breaking a date). We feel sorry for bring you too muchinconvenience and we are now working on the ways to make up your

　　compensation.We know what we have done and what we need to make up while we hope what we will do can meet your satisfaction and requirement of better service.

　　First of all, we will estimate the value of your loss and spare no effort to solve your problems. Then, attention will be paid to the compensation of your loss. We are again regretful for the loss of your time and energy. I am sure that priority will be given to meeting your requirement. Last but not least, we will by no means improve our service and provide you with comfort and satisfaction. We promise that we will not have such things happen again.

　　We value our customers and ask you to please feel free to continue to provide feedback about our services. If you have any further questions or would like to discuss this matter further, please feel free to contact me at my personal

　　number (provide number). Again, I, on behalf of (the company/person who made the mistake), I would like to personally apologize for your inconvenience.We hope that you can accept our humble compensation and forgive what the mistakes (explainthe main reason of breaking a date) we have made. We cherish our cooperation, value our customers, make up your compensation and by no means improve our service. We look forward to continuing serving you as a valued customer.

　　Thank you for your invaluable support,

　　Addressee name and signature

商務英語的道歉信12

　　Dear Sir or Madam,

　　Thank you for letter of 5 May 20xx.

　　I must apologies for the delay in replying to your letter of 15 April. Unfortunately some members of our staff have recently been off sick. This, at a time when several of our employees take their annual leave, has resulted in unavoidable delays in replying to letters.

　　I enclose the price list of our company as requested and look forward to hearing from you.

　　Your sincerely

商務英語的道歉信13

　　dear frank:

　　i am terribly sorry to tell you that i have lost the valuable book you were so kind to lend me last week. i read it everyday and intended to finish it next month. last night when i came to my room, it was nowhere to be found. i will try to recover it as soon as possible. if i fail to find it, i will get a new book for you.

　　but i am afraid it can never take the place of the old one. old books are like old friends. once lost, they can never be replaced. they are connected with cherished associations which the new ones can never have. and for this irrecoverable loss, i am to blame. i was so careless with my things. this is a warning to me to be more careful in the future.

　　yours truly

商務英語的道歉信14

　　Dear Mr Gatt,

　　I am sorry to hear about the problems you have been experiencing with the order you placed with us on the 23rd January. I cannot as yet say who is at fault but I assure you there will be a full investigation. Moyra Brown, who is our production assistant, will contact you shortly to arrange suitable compensation for the inconvenience that has been caused.

　　I would like to apologise once more.

　　Yours sincerely,

　　George Hili

商務英語的道歉信15

Dear Mr. Johnson

　　Thank you very much for your letter of 3 May 20xx.

　　We wish to offer our sincere apologies for the long delay in replying to your letter. We have recently moved our headquarters to a new location in the south of city and this has resulted in some considerable delay in replying to enquiries. The move has now been completed and I can assure you that there will be no more delays in the future.

　　The catalogue you require are enclosed and I hope that you will continue to use us as your main supplier.

　　Your sincerely

　　非常感謝您20xx年5月3日的來信。

　　我們為延誤很長時間回復您的信件表示真誠的歉意。

　　我們最近把公司總部搬到位于城市南部的一個新地方。

　　這導致了大量回復詢問信函的延誤。

　　現在搬家已經結束并且我可以向您保證今后不再會有延誤。

　　我隨信附上您要的目錄。

　　我希望您繼續把我們作為您的主要供應商。

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