雙語：上班時(shí)使用聊天工具的八個(gè)禮節(jié)
In addition to telephones, fax and emails, new research shows instant messaging is a great way to manage workplace communications and streamline processes to getting your most important assignments done。
新的調(diào)查研究顯示，除了電話，傳真，郵件以外，即時(shí)通訊也是管理職場(chǎng)通訊的一種簡(jiǎn)便而使用的方法，利用即時(shí)通訊同樣可使你最重要的工作任務(wù)得到完成。
However, as with all communication mediums, there are a couple of rules everyone should follow to be seen as a courteous coworker. By developing good habits with your IM, you can help bring new consideration to using this wonderful tool in the workplace。
然而，和其他的通信媒介一樣，作為一個(gè)有禮貌的職員，有幾點(diǎn)規(guī)則你是必須清楚的。只要養(yǎng)成了好的發(fā)即時(shí)通訊的習(xí)慣，你就可以在職場(chǎng)上巧妙的使用這款神奇的通訊工具。
Using IM for Business
在商務(wù)上使用即時(shí)通訊
1.Seek Permission to Enter. Just as you would over the telephone, always ask whether it is a good time to IM with the user on the receiving end. Try, “Michael, do you have a moment? I would like to ask a question about last month’s finance report。” Not only are you asking for availability, you also drop the subject of the query. If they are busy, ask them when a good time to follow-up would be。
尋求進(jìn)入許可。正如你打電話一樣，記得每次都要問別人此刻是否方便使用即時(shí)通訊工具。試試：“麥克，你現(xiàn)在有時(shí)間嗎？我想請(qǐng)教一個(gè)關(guān)于上個(gè)月財(cái)務(wù)報(bào)告的事情。”你不僅僅是在詢問別人是否方便，你也是在拋出話題。如果他們很忙，就問下他們接下來什么時(shí)候比較合適。
2.Mind Availability Settings. An extension of number one is to consider any “busy” or other availability settings before sending an IM to a contact. Even if you can see your coworker is clearly not “in a meeting,” now may not be the best time. In return, always set your availability settings when necessary。
注意狀態(tài)設(shè)置。在發(fā)即時(shí)通訊之前，要看看對(duì)方是否是“忙碌”狀態(tài)(多數(shù)通訊工具的設(shè)置狀態(tài))，或者是其他的狀態(tài)。即使你知道你的同事明明不是在開會(huì)，那現(xiàn)在也可能不會(huì)最佳時(shí)機(jī)。反過來，也要在想要的時(shí)候設(shè)置自己通訊工具的狀態(tài)。
3.Keep it Brief. The boss says you have his attention…now what? Whatever you do, practice brevity. It is called “instant” messaging—so get to it! Ask your questions and get on with business。
簡(jiǎn)單明了。上司說你引起他的注意了——什么注意呢？不管你在做什么，簡(jiǎn)單的實(shí)踐下吧。它是即時(shí)通訊工具，所以就要即時(shí)使用它。問出你的問題，開始工作吧。
4.Keep it in Proper English. When sending instant messages regarding work, keep slang and IM acronyms at bay and use proper English instead. Not only is it more professional, it helps avoid the distraction of a “What is IMO?” conversation with a less-than-net-savvy IM user. Don’t forget the punctuation, either。
使用恰當(dāng)?shù)挠⒄Z。使用即時(shí)通訊工具發(fā)送有關(guān)工作的信息時(shí)，不要使用俚語以及IM上的縮寫，要用合適的'英語。這樣做不僅僅是更專業(yè)，也可以減少不必要的解釋，因?yàn)槟切┖苌偈褂肐M的用戶會(huì)不明白“什么是IMO”。也要注意不要忘記了標(biāo)點(diǎn)符號(hào)。
5.Avoid Long Conversations. If your IM session begins to drag into overtime, suggest a face-to-face meeting so you can maintain an efficient work environment。
避免過長(zhǎng)的對(duì)話。如果你在IM上聊天時(shí)間過長(zhǎng)，建議你直接去找對(duì)方面對(duì)面談，這樣才可以保證職場(chǎng)的工作效率。
IM at Work Best Practices
即時(shí)通訊在職場(chǎng)的最佳使用方法
6.Follow Office Policies. Most IT departments are leery of allowing associates free reign to download software to their computers. Find out your company policies and follow them. Use web-based and portable IMs when you cannot download them to your computer。
遵守職場(chǎng)規(guī)則。很多IT部門都不愿意公司其他部門同事隨心所欲的在自己電腦上下載軟件。找出你們公司的規(guī)則，并要遵守這些規(guī)則。如果你不能下載的話，就是用網(wǎng)頁上的便攜式的即時(shí)通訊工具。
7.Get an SN for Work. While your buddies might think your IM moniker is cute or funny, your work contacts might be offended or form a less-than-stellar image of you after seeing your screenname. Consider getting a work-only screenname. You can always give it out to friends and family later or use multiple screennames at once with a multi-protocol IM。
取一個(gè)工作上的用戶名。雖然你的朋友可能覺得你的IM名字很可愛，但是你的同事或很少使用即時(shí)通訊工具的人在看到你的IM名字后可能覺得不舒服。考慮取一個(gè)只用于工作上的用戶名。在和朋友及家人聊天時(shí)你可以將用戶名更換過來，或者利用IM上的多功能設(shè)置，同時(shí)設(shè)置多個(gè)用戶名。
8.Business-Friendly IMs. Remember, your communications to other associates, your boss or outside clients and vendors should always boast professionalism, even when instant messaging。
職場(chǎng)IM朋友。記住，即使是使用即時(shí)通訊工具，你和其他同事，和上司、客戶或供應(yīng)商之間應(yīng)該永遠(yuǎn)是從職業(yè)的角度去交流的。
Therefore, put away the political IM icons, the bright orange text and the pop culture wallpapers in lieu of Arial or Times New Roman (10 to 12 pt. font). You can always use a little splash of color for wallpaper, but nothing work inappropriate. Consider sprucing up your IM with a business-savvy profile, complete with company logo and contact information. Maybe even a mug of your pretty face for your IM icon? Now you’re set for business。
因此，不要將政治圖片作為IM的圖標(biāo)，也不要使用亮黃色，流行的Arial 或Times New Roman字體。你永遠(yuǎn)都可以使用一點(diǎn)鮮明的背景圖片，但是這些并不會(huì)起到合適的效果。可以將你的IM資料專業(yè)化，將公司的圖標(biāo)以及聯(lián)系方式都補(bǔ)充上去�；蛟S你也可以將你漂亮的杯子當(dāng)作IM圖標(biāo)。好了，現(xiàn)在你的一切設(shè)置都職場(chǎng)化了。
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